Not too sure where to post, but got two negative experience with dell rep. Both telling me to go with their competitor.  

I order a dell laptop a few months ago were i got an email telling me that they got the order. A week later i got an other email that it has been shipped, two days later i get a email that it will be delay. So i was like ok i'll wait. 3  weeks later i get an other email that my order has been canceled. So i called dell and ask whats going on, they told me they didn't have it in stock back then but they do now and asked if i want to talk to sells the placed the order again. As i was placing the order they told me that they can't give me the sale price that they had and i will have to purchase it at regular price. I told the that dell is the one that canceled my order and dell argue with me telling me that i can always go get it at hp or lenovo. I got fed upno i just hang up with them.

I've have also purchase my xps m1330 around 5yrs ago, when dell still has their booth in the malls. Sells convinced me to purchase the extented warranty with complete care. I was told even if i lost the laptop, drop it and drove over it or even drop it in the lake and it was gone that i can get a replacement. The whole package cost me an additional $700 at that time i can almost by an other laptop but he insist that it will be 100% covered. That is that the case i was boating in florida got off the boat not knowing my backpack was unzipped there goes the laptop in to the ocean. So i called dell and explained what happened to them and they told me either i have to dive in to the ocean and get the dead laptop back or they can't do anything. I told them it was impossible for me to go 30ft deep in, and the sells told me that it will be covered. Csr manager said to me that he didn't know what he was saying and that if i don't dive in then he can't do anything. It kept going back and forth with the csr being extremely rude and yelling at me. I asked is this the type of customer service that i get from dell and he told me yes. "Dell sells me a service that they can provide" 

Please advise who should i bring my recent issues up with in dell.