Hello, I have a T420 server with a PERC H310 adapter on 20.10.2-0002 firmware. The Dell support page for my server shows the latest firmware as 20.13.3-0001. I cannot update the firmware no matter what I try. My server BIOS is at the latest which is 2.6.0. Here's what I have tried so far. 

1) Lifecycle controller - The H310 adapter shows in inventory but does not show in the firmware update section. I have tried to use the Windows firmware files on a USB but the files are not recognized. 

2) I downloaded all the Windows update packages but when I try to execute the program it says it's not compatible with my 64bit OS which is Windows 2012 R2.

I have two H310 adapters with the exact same firmware. I have installed them separately and they behave the same. Neither will update to the latest firmware. 

When I login to iDRAC Enterprise and click on Storage>Controllers I get a RAC0503 error. 

I need to get this server deployed. Any suggestions?

 

Thank you!