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Ryan5550

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2 years ago

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Ryan5550

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2 Posts

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December 26th, 2024 20:52

Dell Precision 5550 charging issue

Precision 5550 won't charge and show "PC isn't charging. Use the reommended charger and cable". Dell replaced my logic board 2 times under warranty and the issue still exisit. I can't charge my Precision 5550 unless the battery is depleted or I press the power button long enough to force reboot the laptop. It is not the issue with the charger since i have tried different brand charger on all 3 usb-c port. It usually happens when waking up the laptop from sleep or hibernate. I can't keep sending my laptop back to dell every month for repairing the logic board. It is just so annoying. My warranty plan will be expired next year 2025 May. I am not confident with this dell workstation anymore.

Hey... Dell is it a design flaw? Any one can help me escalate the issue and help me solve the issue?