I have purchased a Dell Precision 7760 from an official Microsoft Refurbisher. The device was sold as "new", however the problem is, that it won't power off after shutdown. In the meantime I have...

 

• installed the latest drivers via Dell Support
• unchecked "Turn On Fast Startup" in "Additional Power Settings"
• disabled "wake on Lan", "wake on USB"
• Updated BIOS to v1.19.0
• ran a diagnostic without any error
• booted/shutdown the notebook with the battery disconnected 

The issue remains the same; the device shuts down, but Power LED and/fans stay active and keyboard lights up when keys are pressed. The notebook can't be started and only a forced shutdown can power it off. I'm aware of that disconnecting the bios battery might be a possibility, but as this would mean to disassemble the 7760, I'd rather keep my hands off this. However, I've wondered if there is anything else that can be done? Any help appreciated. THX in advance!