Hello,

I have SourceOne version 7.24.4058 installed on a Windows Server 2012 R2 VM. This instance has been installed for a few years, and indexing has always worked (for the most part). Recently, our currently active Archive Folder was reaching the maximum drive space allotted, so I created a new Archive Folder on a new drive.

After updating a new Mapped Folder, and the Organizational Policies to go along with it, the indexes on this new folder are all empty. There are 200+ volumes created, all with 100k+ items, 8 indexes, but the index size and index items are both 0. I've tried reindexing, but it doesn't appear to do anything. The start and end time are instantaneous, and the indexes show a status of "Available".

I'm currently able to do a search in SourceOne Search based on a date range, but nothing else from the emails. I've checked the event log, but there doesn't appear to be any events related to indexing.

Any direction on where to go from here would be greatly appreciated.

Thank you