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bigred2424
11 Posts
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3582
June 28th, 2007 19:00
Vista upgrade
How many others are still waiting on their Vista upgrade?
GioAguilar
2 Intern
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1882 Posts
270
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Posted June 28th, 2007 20:00
What system do you have, have you received any confirmation email???- I never received my CD either. I recall paying $10 extra to have the CD shipped to me when I completed my order, and then I'm sitting here looking at new systems for my wife when I realize I never received my CD. ... a little checking on the site, and I notice I was supposed to go to some website in a 30-day period I didn't know about to get it, instead of it arriving sometime after my order as advertised... What's up with that? How was I supposed to know since that wasn't how it was advertised when I ordered my system.so now what? I have to buy vista upgrade myself? Do I need to call TechSupport, wait the usual 20-30 minutes on hold, and then debate it with a 1st level support tech that may or not even speak decent English?What are my options?
GioAguilar
2 Intern
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1882 Posts
270
0
Posted July 5th, 2007 19:00
Your options, very simple, buy an upgrade kit... Nothing else, not calling Dell, not askig supervisor will help... Many users said they didn't ask on the time, so they are not getting it.No more options- I too am one of the folks still awaiting their Vista upgrade. Requested as soon as they allowed. Yes, I paid the $10 USD and received confirmation that it was shipped via DHL in May 2007. Received tracking number which DHL said was not valid.
This led to phone calls and emails which each time the reps said that the upgrade problem would be handled and re-shipped. Never received any confirmations. Now, it is 7/13/2007 and I made final call to Dell. Once again they assure me that it will be shipped. This time they gave may a date when I would receive the upgrade. It is 7/23/2007.
I brought the system back on 11/29/2006. Requested upgrade in March 2007. I think the customer service for the Vista Upgrade is at an all time low.
After this experience with this last laptop and the Vista upgrade program, it has me questioning why I would ever buy another Dell. That is very difficult for me to say since I have had 7 Dell laptops and 2 Dell desktops.
Standing by to be amazed. Perhaps too stupid to just give up. bigred2424
11 Posts
270
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Posted July 13th, 2007 20:00
In all fairness to Bill he took care of my problem and I received the upgrade last week.Thanks for the help Bill
bigred2424
11 Posts
270
0
Posted June 28th, 2007 20:00