Hi Dell,

We're having issue on our Powervault TL2000. display says Drive Comm Err Exception F101. I have tried different troubleshooting steps mentioned below but it didn't resolve the issue.

1. Shutdown/Restart the device (multiple times) still issue occurs

2. Reseat the drive sled still issue occurs

3. Replaced the Fiber Cable still issue occurs

4. Checked the Qlogic Fibre Channel connected to Media Server host and confirmed working properly still issue occurs

5. Tried to save the Drive Dump but error occurred. it says:verify that the device is offline at the host prior exercising any service functions. Tried to stop all Backup Exec services and restart the TL2000 but still unable to save the drive dump.

6. tried the spare SFP port in the drive sled but still issue occurs

What will I try now is to upgrade to the latest library and drive firmware. our current firmware for library and drive are:

Currently Installed Library Firmware

4.50 / 2.50e

Drive Firmware Revision

74H6

our TL2000 is already out of warranty. Kindly help us to resolve our issue. appreciate all your replies.

attached herein is the error for reference.

thank you

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