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November 25th, 2023 19:34
Alienware Aurora R10 Ryzen No POST
Alienware Aurora Ryzen Edition R10
My R10 suddenly has the no POST issue. Fans come on, powers up and the Alien head blinks Amber (1 Blink).
My keyboard is unresponsive and doesn't light up. I have already completed the CMOS jumper reset and pulled the Bios battery, left it out for a half hour, and put it back. No luck. Does anyone have any further troubleshooting steps I should take? Thanks.
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Vanadiel
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November 25th, 2023 20:33
System board: BIOS and ROM failure
Disconnect all attached devices, and try the BIOS coin cell battery out/in again.
Another thing to try is a power supply test: PSU test
Aliennerd
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November 25th, 2023 20:54
Thanks the PSU test was good. I pulled the battery again I’ll leave it out for a while and then see what happens. Thanks for your response.
Vanadiel
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November 25th, 2023 21:04
Could be a bad BIOS, but the R10 has very poor BIOS recovery options.
You did not change any hardware prior to this happening, right?
(edited)
Aliennerd
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November 25th, 2023 22:06
No I did nothing. Worked fine yesterday, today the issue started.
Aliennerd
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November 25th, 2023 22:16
If the Bios is bad what are my recovery options? Thanks
Vanadiel
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November 26th, 2023 19:57
Press F2 during boot, see if the BIOS screen is accessible.
Aliennerd
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November 28th, 2023 00:59
Dell support will be sending a tech out to replace the motherboard. Thanks for all the responses.
Aliennerd
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November 30th, 2023 23:07
Tech came out and replaced the motherboard. Still no POST with the system board failure indicator lights. Now they are shipping me a box to send it to the repair depot for warranty repair. They sent a refurbished motherboard that both the tech on site and the tech on the phone indicated could have been "DOA" on arrival. I'm 9 out of 10 on the frustration scale. I'm worried about what else on my computer purchased new, will be replaced with refurbished, parts that could have thousands of hours of previous use. Also there is a chance I will lose all of my data and programs and my HD's will be wiped. I was told to back up my data, LOL. How? I can't boot.
Vanadiel
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December 1st, 2023 00:37
Putting in a new coin cell battery sometimes does the trick. They are like $5 a piece, cheap test with little to loose at this point.
Aliennerd
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December 2nd, 2023 01:27
@Vanadiel I wish I thought of that sooner but it is boxed and on it's way :(