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October 12th, 2020 09:00
Aurora R10, Bluetooth freezing/disconnecting
Just got an Alienware Aurora Ryzen Edition about a week ago. I've noticed that I'm having strange connectivity problems with the Bluetooth. Both mouse and keyboard are Bluetooth. Occasionally but often enough to disrupt, my mouse and keyboard will stop working. They won't work again until I plug in a corded mouse or keyboard and then all of sudden the Bluetooth mouse and keyboard work again.
Any suggestions for correcting this issue?
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DELL-Cares
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October 13th, 2020 03:00
Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.
Try the fix found below. Yes, it was on a different model but let us know if it works for you =
Aurora R10, bluetooth stopped working
R-McNutt
2 Posts
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October 18th, 2020 14:00
Hello, I have had some issues with my blue tooth connection with my keyboard and mouse. My keyboard and mouse will stop working in the middle of working. The problem will be fixed when a wired mouse is plugged in. Is there any information you have that could help with this issue?
-Ryan
R-McNutt
2 Posts
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October 19th, 2020 04:00
Hello, I am having the same issues. Have you been able to find any solution?
cknoettg420
35 Posts
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October 21st, 2020 16:00
Two things to try:
Uninstall any unknown USB device in Device Manager, and wait about a minute to see if Bluetooth returns
If that fails, shut Alienware down, unplug the power cord, hold in the power button for about 30 seconds, then replug and re-power.