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3 Posts
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681
August 16th, 2021 11:00
Aurora R11, constant crashes concern, solution?
I have an Alienware Aurora R11 that I bought in December 2020. Specs:
NVIDIA GeForce RTX 2070 SUPER 8GB GDDR6 OC
10th Gen Intel Core i7 10700KF (8-Core, 16MB Cache, 3.8GHz to 5.1GHz w/Turbo Boost Max 3.0
Lunar Light chassis with High-Performance CPU Liquid Cooling and 1000W Power Supply
1TB M.2 PCIe NVMe
16GB Dual Channel HyperX FURY DDR4 XMP at 2933MHz
Killer Wi-Fi 6 AX1650 (2x2) 802.11ax Wireless and Bluetooth 5
Recently during normal computer functions such as using Edge my computer would randomly turn off and then turn on again. This happened just a few times a day. It now is happening every 3-4 minutes no matter what the function. I did some back end research on my own and refreshed drivers, tried to match critical errors in events to reliability control. Only thing that consistently popped up was a AWCC error. I eventually decided to call into Dell and allowed them to remotely test the computer, both hardware and software. The hangs became so common it would hang during a flash USB installation of the Windows 10 operating system.
When this occurred, the technician suggested it may be a faulty SSD and they created a ticket to have a tech to come out and replace it. He did say this was an occurrence they were aware of and that while it isn’t common it is a known issue. Problem is I can’t find a single instance online of an SSD causing a computer to hang. All hardware had supposedly passed the stress tests. I feel like I got a shot in the dark from a tech and that this isn’t the issue and wanted to reach out to see if anyone else has encountered this specific issue.
Sparky1964
101 Posts
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August 16th, 2021 12:00
Well to be honest. After noticing AWCC causing daily errors in my reliability report, I chose to reinstall Windows 10 cleanly and no longer use AWCC. I want to use it, but it seems to be problematic software. If I were you, I would reset Windows 10 and start over.
Vanadiel
8 Professor
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7.1K Posts
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August 16th, 2021 13:00
I would check the event viewer to see what is causing the restarts/hang ups.
It should be logged.
How to use event viewer
TRPVD
3 Posts
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August 16th, 2021 14:00
So funny thing is the event viewer only threw up two critical errors. Event Kernal 41 which is just a shut down has occurred and the other was a WHEA-17 event which i don’t believe is the cause of the crash. I linked up both the event viewer and reliability control to see if the time stamps would match up with an error for both and there is no log of an error outside of the AWCC. While the tech was in the computer remotely they and I attempted to reinstall windows clean and the hang still happened under f12 while trying to flash windows back into the computer. That was when they determined it was the SSD, but as I said in the original post, I have not come across this problem with that solution.