1 Rookie

 • 

15 Posts

2103

April 30th, 2021 02:00

Aurora R11, Ethernet cant identify network

Yesterday I lost connection on my Aurora r11. It shows, that u are connected to not identified network, no connection, but it works if i connect to another laptop or pc via same cable. Wifi works well also. I found same topic but the solvation didn't solve my problem - set ethernet port speed to 1gb. Also I made full reset of pc as it was bought and it didn't help. Any ideas?

1 Rookie

 • 

15 Posts

May 2nd, 2021 16:00

Thanks for everybody! I found the solution on my own, that happened: Killer ethernet card just didnt want to identify itself in pc and get MAC address - all i done is wrote random numbers and letters and it started to work(in properties noticed the empty MAC address line)

1 Rookie

 • 

15 Posts

April 30th, 2021 08:00

Thanks, but it didnt help, also had one line: reset - error, acces denied. Only 1 line, all others are well

9 Legend

 • 

47K Posts

April 30th, 2021 08:00

 

Winsock rootkit malware does this.
It also interferes with the windows installer so you cant load antivirus to remove it.

Winsock can become corrupted on a Windows machine during clicking on malware.
You may begin to get strange errors relating to Winsock or socket errors and basic commands
such as IPCONFIG will not work correctly.

You may also get errors like Page cannot be displayed when trying to browse the Internet.

DHCP server not responding will fallback to non route-able address 169.254.xxx.xxx

Rebooting everything including the router will not remove malware.

 

  1. On the Start screen, type CMD. In the search results, right-click Command Prompt, and then select Run as administrator.

  2. At the command prompt, enter the following command, and then press Enter:

  3. netsh int ip reset c:\resetlog.txt

  4. Note If you don't want to specify a directory path for the log file, run the following command instead:

  5. netsh int ip reset

  6. Restart the computer.

 

 

6 Professor

 • 

7.1K Posts

April 30th, 2021 09:00

Does it do this both wireless and wired, or just wired?

1 Rookie

 • 

15 Posts

April 30th, 2021 09:00

I did it before. Also I made full reset of pc, didn’t help. I guess it’s a problem in pc network card

1 Rookie

 • 

15 Posts

April 30th, 2021 09:00

Solved the error, but anyway didnt help, still cant identify

6 Professor

 • 

7.1K Posts

April 30th, 2021 09:00

Can you try resetting your network? How to reset windows 10 network 

6 Professor

 • 

7.1K Posts

April 30th, 2021 10:00

If you want to do a factory reset on your R11, please follow these instructions from DELL: Instructions 

1 Rookie

 • 

15 Posts

April 30th, 2021 10:00

Screenshot_1.png

6 Professor

 • 

7.1K Posts

April 30th, 2021 10:00

Could you try connecting using a wired connection, open up a command prompt and type in ipconfig /all, to see what the network adaptor settings are.

1 Rookie

 • 

15 Posts

April 30th, 2021 10:00

it cant even detect that cable is connected, cant identify

1 Rookie

 • 

15 Posts

April 30th, 2021 10:00

I would try to format my nvme  ssd and make clear installation of Win 10 official build, but i will lose licence win 10

1 Rookie

 • 

15 Posts

April 30th, 2021 10:00

only via cable. Now i am chating using wifi

6 Professor

 • 

5.3K Posts

April 30th, 2021 15:00

"I would try to format my nvme ssd and make clear installation of Win 10 official build, but i will lose licence win 10"

You don't lose the license from a clean install, win 10 is digitally activated so it can be wiped/reinstalled as many times as you want.  Though that is a more nuclear option reserved usually as a last resort (or when it's a new PC with nothing to lose in the way of data). 

 

Top