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August 13th, 2022 21:00
Aurora R11, fan tests, D0501 failure
Alienware Aurora R11
Hi all, my Aurora R11 is just under 2 years old and out of warranty. When I run the hardware scan in the SupportAssist Tool I an getting the following =
Error Code list
Fans - Functional Tests - D0501
I get this error only when using the Smooth line settings for Thermal Profiles in Fusion. If I use the "Auto managed" Thermal Profile I get no error. So is this just the SupportAssist Tool being picky and throwing a error code if the Thermal Profile is not Auto managed? I was able to get a find the Dell part number for an Aurora R11 Fan DVH85 - ASSY,FAN,80X25MM,12V,D10
But unsure which fan it is Top, Bottom, or are they the same part?
Any help or info you can provide is most appreciated.
GeeWhizGuy
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August 14th, 2022 09:00
Thank you for the response and info on the fans.
After several tests I am convinced that the existing fans are fine.
I get no error only when using the "Auto managed" Thermal Profiles in Fusion. If I use any other Fusion Thermal Profile I get the error.
Appears that the Hardware scan does not override the Fusion Thermal profiles, and reports the error since it cannot fully control the fans.
IMHO this is a bug in the SupportAssist tool.
speedstep
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August 13th, 2022 22:00
@GeeWhizGuy
DVH85 is the super cheap junk air fan.
7M0F5 is top fan.