Aurora R11, Hard Disk Parameter has exceeded its normal range

Question

I keep getting an error on startup that states 'hard drive self-monitoring system has reported that a parameter has exceeded its normal operating range' that started this morning. However, when scanning for errors on file manager, none of my internal drives report any errors. As far as I can tell there also hasn't been any drop in performance. I've also ran a virus can and it came back clean. I can't find out which hard drive (my SSD or my HDD) is causing this issue and honestly, I'm kind of scared. If anyone come help me with some solutions or advice, it would be greatly appreciated.

Tesla1856 · Accepted Answer

@meganate_rs wrote:

1. I checked Crystal Disk and this is the info I'm getting:

2. Also, what would I use to move the operating system to my hard drive until I can buy a replacement SSD?

1. Yes, that is very bad. I'm guessing a minor problem turned into a cascading failure because the SSD wasn't OVER-PROVISIONED in the beginning.

I've got 15 or more SSDs in machines here. Most are Samsungs and some are about 10 years old. Never had a single failure.

2. You can just clean-install Windows. However, (after all that work) I'm not sure you understand how much slower the system will be ... booting a running Windows and programs from a spinning-platter HDD instead of a (M.2/NVMe) SSD.

meganate_rs · Answer

After running a scan on my hard drives through SupportAssist, my SSD failed the scan with error code WSD09-LR4

JOcean · Answer

With both the SSD failing a scan and the parameter error, the SSD is failing or has failed. If possible back up the drive and replace it with an SSD. And if your system is still under warranty I would suggest calling Dell tech support.

meganate_rs · Answer

I don't think it's failed yet cause I am able to boot up windows. The drive contains my operating system, and my other drive is a hard drive.

Money is a little tight at the moment, how should I prolong the use of my SSD? Also should I move my OS to the HDD and how would I do this? I'm kind of new to stuff like that.

Tesla1856 · Answer

You can read the SMART-status of your drives with Crystal Disk-Info (or possibly Passmark's DiskCheckup).

As the drives are failing, SMART will try to move files to still-good areas of the drive. It's giving you one last chance to grab your important data-files (docs, pics, etc).

Any drive that fails it's SMART (or is over-heating, etc.), should be disconnected and replaced immediately.

Vanadiel · Answer

You have to read the smart status with Crystal Disk Info and carefully look at what the actual reported error is.

Based on that you might get away with waiting a bit, or not.

There's no way to extend the lifespan without taking data and hardware failure risks.

If it fails you can loose the ability the boot the system, you can even loose all your data.

meganate_rs · Answer

I checked Crystal Disk and this is the info Im getting:  Also, what would I use to move the operating system to my hard drive until I can buy a replacement SSD?

Vanadiel · Answer

You have 10% left on your health status, so that indicates a serious issue and the drive can fail at any time.

I would highly recommend a backup to a safe location, so you can restore it onto a new SSD.

You have a small SSD 256 GB, pricing ranges around the $50 mark for those.

Avoid data loss on Samsung SSD

Tesla1856 · Answer

@Vanadiel wrote:

1. You have 10% left on your health status, so that indicates a serious issue and the drive can fail at any time.

2. I would highly recommend a backup to a safe location, so you can restore it onto a new SSD.

3. You have a small SSD 256 GB, pricing ranges around the $50 mark for those.

1. Agreed

2. Also agree. However, I would not blindly-trust any file retrieved from this system. I suggest only backing-up the few data files (doc, pics, whatever).

3. Right small now-days. For a bootable C-Drive, I recommend doubling the space to 512gb NVMe SSD (for just $10 more). This should last the life-time of the machine.

jdubyas · Answer

if you look at the total host writes, you wrote nearly 257TB on your 256GB SSD.

This link gives some sample TBW (TB written) lifespans and for 256GB, the TBW is 150.

SSD Lifespan: How Long Will Your SSD Work? | Enterprise Storage Forum

Tesla1856 · Answer

@jdubyas wrote:

if you look at the total host writes, you wrote nearly 257TB on your 256GB SSD.

Good catch. Yeah, should be a fraction of that (like maybe 15TB Written).

Never really thought about it, but I guess any SMART auto-reallocations would add to the drives total TBW. Like I said ... cascading failure.

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Aurora R11, Hard Disk Parameter has exceeded its normal range

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