Aurora R11, issue with Windows updates

Question

I had an issue with my original Aurora R11 purchase that when SLI was enabled, my computer operated fine until I restarted the PC, at which point it took 25 minutes to reboot. After about 30 hours with tech support they agreed to send me a refurbished computer which I received yesterday. The PC needed this update: 2021-01 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2 for x64 (KB4586876). When I installed that update I began to have the exact same issue as my original Aurora R11.

I'm curious if anyone has a way to contact a representative within the U.S.? The tech support team I has access to via my warranty don't seem to have much leeway in what they're allowed to do. I really don't want to call and spend the same amount of hours trying to fix this issue. I'm just starting my second semester of law school and lost a majority of my documents from the issue and Dells recommendations on restoring.

steadler · Accepted Answer

@Zach Patch

I think Dell tech rep have limited actions as far as windows update troubleshooting.

If they did this ,they would spend all day trying to find solutions with so many win updates.

A few suggestions if you can login:

Uninstall KB4586876 ( all settings/update & security/view update history/ uninstall) and reboot, if that solves the problem
Make sure you have the latest video driver
Download the KB4586876 from the window catalog and re- install locally, sometimes the win update one does not work correctly https://www.catalog.update.microsoft.com/Search.aspx?q=4586876
you can also check your window installation with the win 10 sfc and dism utilities

if you don’t know how to use these, download the tweaker utility ( I use this very often)

https://www.thewindowsclub.com/ultimate-windows-tweaker-4-windows-10

bottom right options. That will check your win 10 installation and make corrections if some are needed.

Beside these there is the window startup repair.

.

r72019 · Accepted Answer

It was just rolled out yesterday: https://support.microsoft.com/en-us/help/4586876/kb4586876-cumulative-update-for-net-framework

I'm not seeing a clear connection between a net framework update and the SLI GPU issue. It might be coincidental since you had to restart the computer. Were there any other changes, software, anything different or updates that you added since you last restarted? Have you tried checking event viewer, and running the f12 epsa diagnostics?

Of course you can try rolling it back or uninstalling the update like noted.

steadler · Answer

Microsoft .NET Framework Repair Tool https://www.microsoft.com/en-us/download/details.aspx?id=30135

Zach Patch · Answer

The reinstall worked yesterday, and the dell tech was able to help me. This somehow fixed my initial issue. Thanks for all of the replies!

Alienware Desktops

Aurora R11, issue with Windows updates

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