Unsolved
2 Posts
0
262
June 21st, 2023 17:00
Aurora R12, AWCC not installing
1 year warranty expired September 2022. when i try to install cc it just opens the package manager and its not installing the cc. i checked the drivers a lot of times but it keeps opening the same thing. this is the app im installing
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ProfessorW00d
4 Operator
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2.4K Posts
0
June 21st, 2023 18:00
Did you follow the instruction under "Important Information"?
haashir
2 Posts
0
June 21st, 2023 18:00
i have it still does nothing
mako64
2 Intern
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676 Posts
0
June 26th, 2023 13:00
Took a chance and updated it through Microsoft Store - Libriary - Updates with no issues. But I usually do these types of updates through Dell Support. Either or I have never had issues updating AWCC like many others have.
AnClar
2 Intern
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285 Posts
0
June 26th, 2023 21:00
I haven't figured out exactly how, but there is a connection between the Dell installation package and the installation that happens from the Windows Store. I always install AWCC updates via the Dell installer. But after that installer completes, the version number does not update when checking the version via W11. At some seemingly random point after the Dell install, the Microsoft Store version decides to show up and install. After the Windows Store update process, the version will report correctly. It'd be nice if that relationship could be explained by someone at Dell.