Unsolved
1 Rookie
•
6 Posts
1
2881
February 13th, 2022 09:00
Aurora R12, Windows 11 Pro, Bluetooth fix
Since receiving my system in Dec 2021 I have been experiencing Bluetooth issues. Initially my JBL headphones paired then no luck. Despite spending an hour and a half with Dell Tech support the problem was not resolved - note headphones pair with other devices no problem. All headphones show up in the Bluetooth screen for pairing, but are unable to do so - I tried another headset which was also unable to successfully pair.
The result of the tech support discussion was to get a referral for software support at the cost 0g $129 for my 1.5 month old system.
Luckily I was able to find the fix here which I still don't understand. Apparently Dell Tech Support are unaware of this problem! I don't know how long the fix below will work for, or if I will have to repeat the solution over and over again. Not impressed with the $129 price tag being offered to fix my new PC.
UstupidMF
2 Posts
0
December 6th, 2022 05:00
Uninstalled from device manager, rebooted, unplugged cable, hold 60 seconds on power button, plug again .. still not working
on icons even if i click on bluetooth, nothing happends, and on bluetooth devices when i hit add new device, stops working
Gentle-Wolf
1 Message
0
December 27th, 2022 12:00
I solved this problem by replacing the Qualcomm QCA9377 wifi adapter with an Intel AX210NGW. The problem was fixed permanently and my blutooth is now in 5.3. $40
I think the Qualcomm adapter is problematic because many Dell laptops are equipped with the same adapter and have the same problems.
Arktander_a44ffe
1 Message
0
May 18th, 2023 09:00
Thank you for posting the power drain fix. It worked on my Alienware R12. I tried everything just like everyone else without success, and that quick fix worked the first time.