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22254
July 16th, 2021 07:00
Aurora R12, won't stay powered on
My Aurora R12 won’t power on this morning. When I press the power button, it lights up for a quick second, there is a click inside, and it immediately powers down. It’s on for maybe 2 seconds.
it worked fine last night. Nothing has changed. Cables are secure, I unplugged the tower from the UPS, power cycled the UPS, plugged the tower back in, still won’t power up.
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Auburnkurls
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11 Posts
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August 1st, 2021 22:00
They sent a tech out to me to install a new motherboard. Everything is working fine now.
blancochoo
1 Message
1
September 18th, 2021 21:00
i had the same problem this morning, yesterday night was the first time using it LOL. But i've fixed it, i pressed the button behind CPU (green light) and hold for 30--60 seconds while keep trying press the Power On Button, and then it turned on.
r72019
6 Professor
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5.3K Posts
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September 24th, 2021 21:00
Yeah, the clicking issue and shutdown has two possible solutions that have worked for people. As reported by one person, replacing the motherboard was one solution for the original poster. As reported by someone else in this thread on 9/18, my solution worked for someone else with the same symptoms (and has for others in the past too). Looks like there are multiple issues that cause these same symptoms, but the first and easiest step before motherboard replacement would be the suggestion I had on page 1 as it has worked for at least 5 people (not the OP unfortunately).
I am updating this thread to note that there are more than one possible solutions that has generally worked for people with this same issue. Obviously, a motherboard replacement will clear the issue, but people coming to this thread and looking for the solution might want to try a simple fix first to see if it works for them (it has worked for others with this same issue).
DELL-Nat M
Community Manager
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3.4K Posts
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July 16th, 2021 09:00
Hi,
check this video and see if it helps:
Auburnkurls
1 Rookie
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11 Posts
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July 16th, 2021 16:00
Thank you for the suggestion but since the computer is not turning on at all I am unable to get into any boot options to do any of this
Auburnkurls
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11 Posts
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July 16th, 2021 18:00
It irritates me that this issue is marked as solved. It is NOT SOLVED. I specifically stated that the computer won’t boot and your solution is a video asking me to access the bios. Not a solution at all for the record. Support determined my motherboard needs to be replaced- system is only 2 months old.
r72019
6 Professor
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5.3K Posts
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July 16th, 2021 20:00
Try pushing and holding the BIST (built in self-test) button on the back of the power supply. If you have the 1000W PSU, it should be a black round button next to the green LED. If you push it and the LED goes solid green, then (while you are still holding the BIST button) push the power button on the front of the PC.
If you have the base config PSU then you won't have the BIST button.
r72019
6 Professor
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5.3K Posts
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July 16th, 2021 20:00
Click the three dots above on the top right corner of the solution. A drop down menu will appear. Select the option for "not the solution."
r72019
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July 16th, 2021 20:00
Auburnkurls
1 Rookie
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11 Posts
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July 16th, 2021 21:00
Thanks for the “not the solution” tip.
yes, tried that. Test button on back lights up pressed and held while pushing power button, no change. Chat tech had me open case and pull memory, boot with one stick in and then the other. No change.
Auburnkurls
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July 17th, 2021 11:00
Yes I tried that. And plugged in to multiple wall outlets. No error codes. It literally lights up for 1 second…zero boot….
Vanadiel
6 Professor
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7K Posts
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July 17th, 2021 11:00
Another thing to try is remove all plugged in devices, including the monitor and keyboard, USB devices, and try a power up directly from an outlet as opposed to plugged into the UPS.
I am assuming the power button (alien head) is not providing any blinking error codes because it is only powered up for a few seconds?
Vanadiel
6 Professor
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7K Posts
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July 17th, 2021 14:00
Looks like a faulty power supply.
BambinoPrime
5 Posts
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July 19th, 2021 06:00
It's not just you. This is a bad update that Dell pushed down, and they're acting like they have no idea what's wrong.
BambinoPrime
5 Posts
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July 19th, 2021 06:00
This is absolutely NOT a faulty power supply. This is a bad firmware update that Dell pushed out.