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December 17th, 2025 12:35

Aurora R13 Critical_Process_Died error on WIn11 reinstall

Greetings,

My R13 is a few years old and has been pretty solid up until last weekend. I was updating audio drivers and it got stuck in the middle and froze. I did a hard reboot and ended up in a WinRE boot loop. I tried recovering from a backup, etc etc. Nothing was working, so I made the decision to do a clean Win11 reinstall.

I got errors during that too, and long story short, now no matter what I do I end up at a black screen "Your device ran into a problem and needs to restart. We'll restart for you" and "Stop Code: CRITICAL_PROCESS_DIED (0xEF)" at the bottom.

During one of the more recent loops, it did boot into the Alienware recovery environment and did a hardware check, which passed. But, I'm at the end of my knowledge of what to do next. Any advice would be appreciated.

8 Wizard

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17.1K Posts

December 24th, 2025 01:36

Not being able to survive a complete Windows clean-install usually points to a hardware problem of some kind.

The UEFI/BIOS area ePSA Diags Test is a good start, but it will only detect the major problems (can only validate up to about 85% good).

Additional Troubleshooting steps would be the same as I listed here:

https://www.dell.com/community/en/conversations/xps-desktops/xps-8940-windows-responsiveness-degradation/69489ee2a056e951eee16021?commentId=6948d462a056e951eee70033

(edited)

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