Hi Guys! I bought a new computer month ago: Alienware Aurora R13 Gaming desktop
My compyter has reboosted 6 times for in the last week! Please help.
Critical error: 41 (63), Kernel-Power:
| |
|
| |
|
|
[ Name] |
Microsoft-Windows-Kernel-Power |
| |
|
|
[ Guid] |
{331c3b3a-2005-44c2-ac5e-77220c37d6b4} |
|
| |
|
| |
Keywords |
0x8000400000000002 |
|
| |
|
| |
|
|
[ SystemTime] |
2022-03-26T19:03:21.7350421Z |
|
| |
|
BugcheckParameter1 |
0xffff96819c0be010 |
| |
|
BugcheckParameter2 |
0xfffff8006f18e0c0 |
| |
|
BugcheckParameter3 |
0xffffffffc000009a |
| |
|
ConnectedStandbyInProgress |
false |
| |
|
SystemSleepTransitionsToOn |
4 |
| |
|
CsEntryScenarioInstanceId |
23 |
| |
|
BugcheckInfoFromEFI |
false |
| |
|
CsEntryScenarioInstanceIdV2 |
23 |
| |
|
LongPowerButtonPressDetected |
false |
F34R
2 Intern
•
436 Posts
0
March 26th, 2022 14:00
Look at the WHEA errors. Also, what BIOS are you on?
JohnnyRamone
1 Rookie
•
118 Posts
0
March 27th, 2022 02:00
Try to disable Windows fast boot in the energy options. You wont need it anyway with such a fast system.
WalWin
4 Posts
0
March 28th, 2022 01:00
My BIOS version Alienware 1.0.2 13.10.2021
Since March 23, I have 231 events in Microsoft-Windows-Kernel-WHEA (I don't know what its mean)
WalWin
4 Posts
0
March 28th, 2022 01:00
Didn't help, I also disable sound device NVIDIA High Definition Audio (I read that it might be the promlem)
WalWin
4 Posts
0
April 2nd, 2022 03:00
I fixed the problem:
seb851
20 Posts
0
April 2nd, 2022 06:00
Update your BiOS with the v1.0.10 revision
chester1309
1 Message
0
April 14th, 2022 21:00
i have been having this same problem since October, hasnt managed to get fixed. your post gives me hope. what audio device did you disable?
My device manager:
>Audio inputs and outputs
Dell S2721NX
Headphones Alienware Game
Headset Earphone Alienware Chat
Headset Microphone Alienware Chat
Microphone Realtek R Audio
Speakers/ Headphones Realtek R Audio
>Sound, video, and game controllers
Alienware Chat
Alienware Game
Intel Display Audio
NVIDIA High Def Audio
NVIDIA Virtual Audio Device
Realtek R Audio