Presonus Studio 192 (USB 3.0) & Universal Control Software, Logitech Pro X (G Hub Software)
I use my Aurora R13 for Audio Production, Graphic Design, Video Production, and a little gaming.
The problem is distortion when playing back audio from any source such as windows media players, internet browsers, studio software, etc. After days and days of troubleshooting, talking to Dell and Presonus, neither could come up with a reason or a solution as to why I am getting audio distortion/crackles/pops while playing audio.
1. have you heard of this before?
2. I decided to do a reinstall of Windows 11 and start over. Everything seemed to be working perfectly!
2. Next, I installed Alienware Command Center. As soon as the install was finished the audio distortion instantly came back
2. So I uninstalled Alienware Command Center and tried both my Logitech USB Headphones and my Studio 192 Audio Interface and the distortion/crackles/pops were gone.
3. I then uninstalled Alienware Control Center again and I won't be using it until this issue gets resolved.
4. This leads me to believe that Command Center and USB audio interfaces are for whatever reason, not compatible with each other.
1. Yes. With some Aurora-R6 and Area51-R5 and some others. Both USB-3.0 interface and IIRC, one user had high-end audio gear that used wired-ethernet.
@fireberd helped also . IIRC, it was a Audio Latency problem. He uses a program that measures and tests it. Seemed to verify if Windows/Intel system was good enough for DAW .
2. Really good troubleshooting. Yes, I love clean-installs of Windows (especially when there is actual work to be done) or creative things like DAW, video-editing, even programming-code really.
3. Good idea. As long as the fans still spin, you should be fine.
4. Not sure if this would help, but too bad you can't set the "polling frequency" of AW-CC. You could also try killing the Alienware Fusion Service.
Another Dell program that seems to drag-machines-down is Support-Assist (and it's associated Services and Processes).
I am thinking the issue might be related to the audio portion of AWCC. It has a chopped down version of A volute on it that is customized for the Alienware systems. This is the former Nahimic software.
It is likely pre-mixing all sound and rerouting it to available sound outputs.
I bet if you disable the service it will also stop, while the remainder of AWCC will continue to work.
I've had a Computer based recording studio for about 15 years. I've downsized and currently using an MOTU UltraLite MK5 USB C recording interface unit.
Many potentials for audio issues, and most have to be handled individually, no "one fix".
However, as previously mentioned Support Assist is one potential.
My own experience every NVIDIA video card (maybe the NVIDIA drivers/software) has caused audio problems. Intel CPU Video and AMD Radeon video cards do not.
I don't have AWCC installed so i can't say about it.
If you haven't done it, download the free (and popular) Resplendence Latency Mon. Good chance it will flag what is causing problems.
I have just receive my new Aurora R13: - i9 12900kf - 32go DDR5 - Nvidia Rtx3080
and use an iostation 24c from Presonus as audiocard.
I have little short audio distorion/glitch; this happened with my DAW: Presonus Studio one 5 Pro, when playing back audio from any source such as windows media players, internet browsers, studio software, etc...
Ok, after several test i'm sure that my aurora R13 work well if i use the intern realtek audio card and his driver, tested when playing back audio from any source such as windows media players, internet browsers, studio software (studio one pro 5), etc...
if i choose asio as driver (from my presonus iostation24c) the sound issues come back!
I've just bought Alienware Aurora R16 (Windows 11 Pro) on Dells recomendation that it woud have no sound recording issues. I have this conversation as a downloaded record.
Now trying to use the R16 with Prosonus ARC8 to Cubase 10.5 Pro and getting random distortion. So frustrating as I had bought an Inspiron that had the same issue and Dell recomended returning the unit and buying the R16 (I though the XPS looked better but I was assured by Dell the alienware was the top of the range). So, I've been back to Dell Support who have tried the usual sound settings but nothing worked. I made a recording of the distortion and passed it on. They've now come back to me saying there's nothing they can do, would I like to return the R16.
Why promise me that the R16 would record sound and be up to video editing and it fails to record even basic sound correctly. Before the Inspoiron mentioned above I was using an old Vostro, no problems, great machine. Oh well sending another computer back to Dell.
crimsom
7 Technologist
•
6.1K Posts
0
January 9th, 2022 16:00
Hi @DELL-Cares please move this Alienware Aurora R13 thread to Dell Community / Desktops / Alienware Desktops. Thank you.
Hi @TommyTrentonJr please note Alienware Desktops and Windows 11 - Dell Community and Windows 11 - Dell Community
Tesla1856
8 Wizard
•
17.4K Posts
0
January 10th, 2022 08:00
1. Yes. With some Aurora-R6 and Area51-R5 and some others. Both USB-3.0 interface and IIRC, one user had high-end audio gear that used wired-ethernet.
@fireberd helped also . IIRC, it was a Audio Latency problem. He uses a program that measures and tests it. Seemed to verify if Windows/Intel system was good enough for DAW .
2. Really good troubleshooting. Yes, I love clean-installs of Windows (especially when there is actual work to be done) or creative things like DAW, video-editing, even programming-code really.
3. Good idea. As long as the fans still spin, you should be fine.
4. Not sure if this would help, but too bad you can't set the "polling frequency" of AW-CC. You could also try killing the Alienware Fusion Service.
Another Dell program that seems to drag-machines-down is Support-Assist (and it's associated Services and Processes).
Vanadiel
6 Professor
•
7.1K Posts
0
January 10th, 2022 08:00
I am thinking the issue might be related to the audio portion of AWCC. It has a chopped down version of A volute on it that is customized for the Alienware systems. This is the former Nahimic software.
It is likely pre-mixing all sound and rerouting it to available sound outputs.
I bet if you disable the service it will also stop, while the remainder of AWCC will continue to work.
fireberd
9 Legend
•
33.4K Posts
1
January 10th, 2022 11:00
I've had a Computer based recording studio for about 15 years. I've downsized and currently using an MOTU UltraLite MK5 USB C recording interface unit.
Many potentials for audio issues, and most have to be handled individually, no "one fix".
However, as previously mentioned Support Assist is one potential.
My own experience every NVIDIA video card (maybe the NVIDIA drivers/software) has caused audio problems. Intel CPU Video and AMD Radeon video cards do not.
I don't have AWCC installed so i can't say about it.
If you haven't done it, download the free (and popular) Resplendence Latency Mon. Good chance it will flag what is causing problems.
Resplendence Software - LatencyMon: suitability checker for real-time audio and other tasks
Fabrice68
3 Posts
0
February 18th, 2022 01:00
Hello Everyone,
I have just receive my new Aurora R13:
- i9 12900kf
- 32go DDR5
- Nvidia Rtx3080
and use an iostation 24c from Presonus as audiocard.
I have little short audio distorion/glitch; this happened with my DAW: Presonus Studio one 5 Pro,
when playing back audio from any source such as windows media players, internet browsers, studio software, etc...
Vanadiel
6 Professor
•
7.1K Posts
1
February 18th, 2022 04:00
They use an OEM version of Nahimic if I am not mistaken.
Try going to services and disable the Nahimic service(s). That might solve your issue.
Fabrice68
3 Posts
0
February 18th, 2022 04:00
Ok, after several test i'm sure that my aurora R13 work well if i use the intern realtek audio card and his driver, tested when playing back audio from any source such as windows media players, internet browsers, studio software (studio one pro 5), etc...
if i choose asio as driver (from my presonus iostation24c) the sound issues come back!
Fabrice68
3 Posts
0
February 18th, 2022 05:00
Thank you for your help, i have try without Nahamic service, and unfortunatelly for me sound issues
are always here
cvselman
1 Rookie
•
2 Posts
0
April 14th, 2024 13:08
I've just bought Alienware Aurora R16 (Windows 11 Pro) on Dells recomendation that it woud have no sound recording issues. I have this conversation as a downloaded record.
Now trying to use the R16 with Prosonus ARC8 to Cubase 10.5 Pro and getting random distortion. So frustrating as I had bought an Inspiron that had the same issue and Dell recomended returning the unit and buying the R16 (I though the XPS looked better but I was assured by Dell the alienware was the top of the range). So, I've been back to Dell Support who have tried the usual sound settings but nothing worked. I made a recording of the distortion and passed it on. They've now come back to me saying there's nothing they can do, would I like to return the R16.
Why promise me that the R16 would record sound and be up to video editing and it fails to record even basic sound correctly. Before the Inspoiron mentioned above I was using an old Vostro, no problems, great machine. Oh well sending another computer back to Dell.
Carl