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May 19th, 2024 17:46
Aurora R15, error 0xc0000005 closing multiple applications
Alienware Aurora R15
Hi there,
I have been have been having this issue with my R15 for quite sometime now. After multiple service calls, I am kind of at a loss at this point.
System:
-Alienware Aurora R15
-i9-13900KF
-NVIDIA RTX 4090
-32GB RAM that came with pre-built
-NVME M.2 1TB SSD for boot
-NVME M.2 2TB SSD for Data
So several applications will crash mid use, reporting error 0xc0000005 on the event viewer. This includes multiple games, 3 different web browser apps, discord, and even my anti virus, Kaspersky. All of these occurrences can occur when the application is running with others OR when it is running alone.
Attempted Solutions tried:
-Power cycle computer
-Run chkdsk on each drive (Clear)
-Run sfc /scannow (Clear)
-Run Windows Memory Diagnostic tool (Clear)
-Updated drivers via Support Assist and NVIDIA
-Updated Bios
-Scanned for Malware (Clear)
-Reinstalled applications affected
-Clean install of .NET framework
-Clean Boot Windows
-Clean boot of Windows offline (No logging into microsoft)
-Replaced RAM with similar RAM (Done by Dell)
-Replaced Hard drive (Done by Dell)
-Replaced Motherboard (Done by Dell)
None of the above has worked. The applications are still crashing with error code 0xc0000005. Dell ran out of answers for me. Does anyone have any clue what I can try next OTHER THAN never buying a Dell computer again?
I have been have been having this issue with my R15 for quite sometime now. After multiple service calls, I am kind of at a loss at this point.
System:
-Alienware Aurora R15
-i9-13900KF
-NVIDIA RTX 4090
-32GB RAM that came with pre-built
-NVME M.2 1TB SSD for boot
-NVME M.2 2TB SSD for Data
So several applications will crash mid use, reporting error 0xc0000005 on the event viewer. This includes multiple games, 3 different web browser apps, discord, and even my anti virus, Kaspersky. All of these occurrences can occur when the application is running with others OR when it is running alone.
Attempted Solutions tried:
-Power cycle computer
-Run chkdsk on each drive (Clear)
-Run sfc /scannow (Clear)
-Run Windows Memory Diagnostic tool (Clear)
-Updated drivers via Support Assist and NVIDIA
-Updated Bios
-Scanned for Malware (Clear)
-Reinstalled applications affected
-Clean install of .NET framework
-Clean Boot Windows
-Clean boot of Windows offline (No logging into microsoft)
-Replaced RAM with similar RAM (Done by Dell)
-Replaced Hard drive (Done by Dell)
-Replaced Motherboard (Done by Dell)
None of the above has worked. The applications are still crashing with error code 0xc0000005. Dell ran out of answers for me. Does anyone have any clue what I can try next OTHER THAN never buying a Dell computer again?
No Events found!


Vanadiel
8 Professor
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7.1K Posts
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29.6K Points
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May 19th, 2024 19:00
If no hardware errors are listed, turn all settings to default including RAM and CPU settings. Make sure to disable any overclocking "features".
After that, look at some of these options: Options
If all else fails a fresh installation of Windows might fix the issue. You will loose all your data if you do so, so backup anything you wish to keep.
BlackDiamondMemory
1 Rookie
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24 Posts
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2 Points
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May 23rd, 2024 23:27
Steve