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May 19th, 2024 17:46

Aurora R15, error 0xc0000005 closing multiple applications

Alienware Aurora R15

Alienware Aurora R15

Hi there,

I have been have been having this issue with my R15 for quite sometime now.  After multiple service calls, I am kind of at a loss at this point. 

System:
-Alienware Aurora R15
-i9-13900KF
-NVIDIA RTX 4090
-32GB RAM that came with pre-built
-NVME M.2 1TB SSD for boot
-NVME M.2 2TB SSD for Data

So several applications will crash mid use, reporting error 0xc0000005 on the event viewer.  This includes multiple games, 3 different web browser apps, discord, and even my anti virus, Kaspersky.  All of these occurrences can occur when the application is running with others OR when it is running alone.  

Attempted Solutions tried:
-Power cycle computer 
-Run chkdsk on each drive (Clear)
-Run sfc /scannow (Clear)
-Run Windows Memory Diagnostic tool (Clear)
-Updated drivers via Support Assist and NVIDIA
-Updated Bios
-Scanned for Malware (Clear)
-Reinstalled applications affected
-Clean install of .NET framework
-Clean Boot Windows
-Clean boot of Windows offline (No logging into microsoft)
-Replaced RAM with similar RAM (Done by Dell)
-Replaced Hard drive (Done by Dell)
-Replaced Motherboard (Done by Dell)

None of the above has worked.  The applications are still crashing with error code 0xc0000005.  Dell ran out of answers for me.  Does anyone have any clue what I can try next OTHER THAN never buying a Dell computer again?

8 Professor

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7.1K Posts

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29.6K Points

May 19th, 2024 19:00

Many things can cause that error. Start with an EPSA test by pressing the F12 key during boot. EPSA Test.
If no hardware errors are listed, turn all settings to default including RAM and CPU settings. Make sure to disable any overclocking "features".
After that, look at some of these options: Options


If all else fails a fresh installation of Windows might fix the issue. You will loose all your data if you do so, so backup anything you wish to keep.

1 Rookie

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2 Posts

20-05-2024 01:21 AM

@Vanadiel​ Thank you for the input.  I should have mentioned that I have ran the full Dell diagnostic test from the BOOT menu a several times, it passed and passed the thorough versions of the tests as well.  I also should have mentioned that I have no Overclocking on at all; no XMP, no CPU OC, no GPU OC, nada.  

I observed the options page you suggested.  I have done these all aside from the DEP, which is already set to all non-essential, non-windows programs are exempt. 

If you note my original post, I have fresh installed the system numerous times.  While being helped by Dell over service calls, we installed Windows a total of 7 times with 4 of them being fresh installs deleting all remnants of data. These installs were done from both Download source and USB Flash Boot install.  Within minutes of each boot, the problem resumed with the same error, 0xc0000005.

8 Professor

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7.1K Posts

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29.6K Points

20-05-2024 14:37 PM

@Dus Tea​ Something else to try:

Stability issues with the Aurora R15 or Aurora R16 desktops. This problem is impacting every manufacturer shipping products with the Intel 13th and 14th generations of the K CPU. For example, the 13900KF or the 14900KF. Replacing hardware will not fix this.


Current workaround =
* Open the BIOS
* Disable OC Control, Intel Speedshift and Speedstep options
* Once back into Windows, open AWCC and make sure all OC is turned off

 

1 Rookie

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24 Posts

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2 Points

May 23rd, 2024 23:27

I'll suggest you to use hwinfo to check if any temperature of the components is out of control when running applications. 


Steve
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