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June 10th, 2024 17:36

Aurora R15, XP Pen Artist 12 Display drawing tablet

Alienware Aurora R15

Alienware Aurora R15

Greetings

This box has two USB C ports I am trying to connect a XP Pen Artist 12 Display drawing tablet with no joy.  The tablet shows no input found.  I have tried the port in the front as well as the one in the back, still no joy.  I can connect the Drawing Tablet via HDMI and it works. 

On another note, I can connect the Tablet to my Macbook Air via the usb c cable and the Mac sees the tablet, which means that the usbc cable is good and the tablet can function in usbc mode. This is a 2023 R15 full blown, why can't I use the usb c cable with my drawing tablet??

6 Professor

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6.1K Posts

June 10th, 2024 17:48

The USB C ports are not video capable, so I am thinking that might be an issue as the drawing tablet is likely seen as a  display output rather than a data output.

R15 back panel

Also, the 2 USB ports are not the same as one is a 3.2 GEN 2 and the other one a 3.2 GEN 2x2. You might want to try both to make sure it's not an issue with 2 or 2x2 lanes.

(edited)

1 Rookie

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June 10th, 2024 18:09

@Vanadiel​ i did check all the ports, forgot there were 2 on the backside.  How strange that none of them are not video.   Yes the tablet is seen as a secondary display.  Thanks mate for the quick response.

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June 11th, 2024 05:34

The compatibility issue may stem from insufficient power delivery or incompatible drivers between the USB-C ports on the 2023 R15 and the XP Pen Artist 12 Display drawing tablet.

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