Aurora-R4, keeps restarting/won't boot

Question

I have an R4 that will not boot properly. It will go to the alienware loading screen, to a black screen, and then restart. It will boot in safe mode so I'm not sure it's a hardware issue. Any ideas?

Alienware - Rodrigo · Answer

Hi,

Try running a PSA/Diagnostic test to check the main hardware components. Let us know if you receive any errors. You can follow the steps on the article below to run this test.

http://www.dell.com/support/article/us/en/19/sln116413/running-epsa-built-in-diagnostics-on-your-alienware-system?lang=en

profoundphil · Answer

Update: I ran the tests and it stated that there was a hard drive issue. I bought a new hard drive and windows 10 install. Installed hard drive and installed Windows 10 and it was still doing the same thing. Tried several diagnostics and my monitor went black and I got 'no signal' on my monitor. I tried a different gpu and still get no signal to the monitor. I'm thinking the motherboard is kaput. Any ideas to the contrary?

IndieKhan · Answer

Im having the same problem and tried the same solution; figured it was the old harddrive since Windows didnt boot properly. Now Ive bought a New SSD HD With Windows on and another disk for everything else yet my PC keeps crashing. In the same ways you explained in threadstart. Any updates on this situation? I just reinstalled Windows and setting up the drivers again: Im starting to think its the maincard… :/

Do you have problems With the sound and/or PC freezing when you take in/out stuff from USB ports?

profoundphil · Answer

I never fixed my problem. Well... I fixed my problem but I didn't fix the alienware. I bought a new pc. Other than resetting the processor with new thermal, the only things left were power supply and motherboard. I got tired of buying things and trying it. I wish I could be of more help. Sorry brother.

Tesla1856 · Answer

@IndieKhan wrote:

1. Im having the same problem and tried the same solution; figured it was the old harddrive since Windows didnt boot properly. Now Ive bought a New SSD HD With Windows on and another disk for everything else yet my PC keeps crashing.

2. In the same ways you explained in threadstart. Any updates on this situation?

3. I just reinstalled Windows and setting up the drivers again.

4. Do you have problems With the sound and/or PC freezing when you take in/out stuff from USB ports?

1. I doubt it needed a new HDD, but the SSD will be 5 times faster, so I would have done the SSD anyway.

2. I would not worry what other computers are doing. You fix AW-desktops like this:

https://www.dell.com/community/Alienware-General-Read-Only/Alienware-Desktop-General-Hardware-Troubleshooting/m-p/5555517#M57436

3. Good ... like this. Clean installs are good and certainly can't hurt.

https://www.dell.com/community/Alienware-Desktops/M-2-NVMe-bootable-options/td-p/6073037

4. If it passes long-ePSA, you clean install Windows. If it completes install, it should be 95-100% solid hardware. If it is crashing in Windows look at crash-logs or Windows Reliability Monitor (there should be zero critical/red errors). If you see one, follow-up on it or Google it. Same with any BSOD.

If front USB ports are a problem, maybe try re-seating the cables. If still problematic, then don't use them. Maybe connect a powered usb-hub to the back?

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Aurora-R4, keeps restarting/won't boot

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