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661
November 7th, 2018 09:00
Aurora R5 RAM Upgrade - Wrong RAM?
Tried installing into Aurora R5 - Crucial 16GB DDR4 2400 MHz RDIMM Memory Module
- 16GB Capacity
- 2400 MHz Clock Speed
- PC4-19200
- 288-Pin RDIMM
- 1.2V
- CAS Latency of 17
- ECC
- Registered
- Dual Ranked
- x8-Based Chips
And the computer won't boot... Please help on why it's not compatible.
Thank You
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Mary G
6 Operator
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20.1K Posts
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November 7th, 2018 11:00
Contact Crucial Support (if you purchased directly from them and not some reseller on Amazon) and they will figure it out. It you bought from a reseller, contact them and/or Amazon for a return and refund.
I checked Crucial site and it said this ram is not compatible with your computer.
http://www.crucial.com/usa/en/ct16g4rfd824a
mp_108
2 Intern
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175 Posts
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November 9th, 2018 10:00
From what I read, the Aurora R5-7 are quite sensitive as to which memory is compatible.
The memory state in the the R7 manual is: Up to HyperX FURY DDR4 XMP at 2933 MHz. To be specifying a particular brand kind of implies not all DDR4 modules are compatible.
See list below:
https://www.dell.com/community/Alienware-Desktops/Aurora-R7-compatible-DDR4-memory/td-p/6212227?ref=lithium_acptsoln