Aurora-R6, BIOS stuck on recover BIS after a failed update

Question

Hi guys,

4 days ago a had the bad idea of accepting one BIOS update from DELL for my Aurora R6, like sent every 1 or 2 months. Don't know it went wrong, and now and I stucked on the Aptio Setup Utility with two options

1) Recover BIOS - It gives "You are about to flash your bios to an older version, which is not allowed. Press OK button to stop the flash process", and the it reboots and come back to send screen.

2) Reset BIOS settings o default - I select reset Reset Confirm , then Load optimized defaults, then Yes, same results. Using No to Optimized defaults, same.

I have tried as DELL proposed with the usb key bootable or not, with the Alienware_Aurora_R6_1.0.18.exe downloaded from DELL. Also changing its name to BIOS_IMG.rcv. WIth this I dont have any screen, and the Alien button flash 3 times and then 7, so it means the USB key is being read but the image is incorrect.

Could you provide the right name to put or the right file please ??

Thanks a lot !
Martin

Mart76 · Accepted Answer

Hi guys, I'm sorry but I'm very disappointed with Dell Support. I have found the right procedure and resolve it myself. The procedure that you have on your webpage is wrong !!!

This is the right procedure, it worked perfectly for me and I have recovered my BIOS

STEP 1: Making flashable Dell Bios file
1.     Go to This PC/view/ and check File name extensions
2.     Then rename Alienware_13R3_SKL1.2.3_KBL1.2.3.EXE to BIOS_IMG.EXE (in your case rename any Alienware BIOS to BIOS_IMG.EXE)
3.     Place the BIOS_IMG.EXE to the root of your c: drive
4.     Open Commamd prompt/Run as Administrator
5.     Write cd c:/ this will get you to the root of your c: drive
6.     Write command BIOS_IMG.EXE /writehdrfile
7.     Then rename the created file BIOS_IMG.HDR to BIOS_IMG.RCV
STEP 2: Making DELL approved bootable USB stick
http://www.dell.com/support/article/us/en/19/sln143196/how-to-create-a-bootable-usb-flash-drive-using-dell-diagnostic-deployment-package-dddp-?lang=en …
Skip steps 7 to 10.
STEP 3: Making USB stick final for flashing
Copy BIOS_IMG.RCV to usb stick, so there will be 3 files in total:
DELLBIO.BIN and DELLRMK.BIN and BIOS_IMG.RCV
STEP 4: Flashing
1.     Put USB stick to left hand USB port
2.     Turn your laptop OFF
3.     After its TURNED OFF Press and Hold CTRL+ESC and do not release
4.     Press START button (do not release CTRL+ESC)
5.     Wait Till you get to BIOS RECOVERY SCREEN (now release CTRL+ESC)
6.     FLASH BIOS

thanks a lot to update it on your web page and help people instead of trying to send a tech with a new mother, thanks !

Martin

Mart76 · Answer

I forgot say that I have tried removing the battery (only obtained the lights to go default blue color), and with the Clear MOS jumper. Thanks !

Tesla1856 · Answer

@Mart76 wrote:

I have found the right procedure and resolve it myself. The procedure that you have on your webpage is wrong !!!

This is the right procedure, it worked perfectly for me and I have recovered my BIOS

Martin

Good work.

Thanks for posting the detailed (and proven working) steps.

azndude550 · Answer

Thanks, the dell provided solution didn't help me at all. The command prompt they gave me to enter the driver didn't work at all.

ProfessorW00d · Answer

Look at the the post above where the procedure is laid out in detail.

Popplestone · Answer

Hi, would you please share the procedure that worked for you? I have tried everything that I have found so far, and still nothing works. with thanks in advance.

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Aurora-R6, BIOS stuck on recover BIS after a failed update

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