Aurora R6, .Net runtime

Question

Hello, I was wondering if someone is having any similar or same issues and have some suggestions that I can get this fixed resolved? Every since the past two or three Windows updates I have started having crashing issues with the Alienware Command Center software which runs my computers cooling system. The issue is always a .Net runtime error ID 1026.

Application: ThermalController.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at AlienLabs.CommandCenter.Tools.Classes.TaskbarIcon.TaskbarIcon.CreateTaskbarIcon()
at AlienLabs.CommandCenter.Tools.Classes.TaskbarIcon.Interop.WindowMessageSink.OnWindowMessageReceived(IntPtr, UInt32, UInt32, UInt32)

It always occurs whenever going into/waking from sleep mode and whenever launching or existing certain games. Of course Dell/Alienware no longer support this out of warranty PC as it is going on 6 years old now. I checked the support site and they have no options for updating the command center software. So would it do any good to try and contact Microsoft on this issue? Always before in the past if your machine came with OEM Microsoft would never help. Because of this issue I have stopped allowing any .Net or any of its runtimes to be updated. It's clear something has changed that is effecting Alienware's software. What I do not understand is why they do not support such a critical piece of software for a longer period of time with updates. The last update was October of 2017. I bought my machine in August 2017.

GamerdudeForever · Accepted Answer

Here is an update on the AWCC issue I have been experiencing since the last Windows update.

Tesla1856 you have provided a partial fix in your posting to another user here also having AWCC issues of a different but possibly related.

The post is here Solved: Aurora R7, AWCC nightmare - Dell Community

And your solution about static electricity FLEA power seems to have stopped the AWCC crashing at entering/resuming sleep mode.

The other issue with the games I believe may be video card driver related and only happens if I'm using the video card's DSR function to make my resolution higher then my monitor's native screen res of 1920x1080. It also appears to be that only the system tray icon for the thermals is what is triggering the crash. If opened on screen AWCC remains functioning but has a very short response time if adjusting any settings for thermals.

So I am going to mark this issue as solved.

I'm just curious Telsa, do you do a the fleapower procedure on any sort of regular basis on your desktops. I never have never ever experienced this sort of issue before. At first I thought it was only for laptop and all in one computers. But I decided it was worth the try, and low and behold it worked on my desktop.

Tesla1856 · Answer

What exact Model-and-Release is your Alienware? . Also, what version of Windows are you running on it?

I ask because those two things have a bearing on what max-version of AW-CC you are allowed to run on it.

As far as .Net Runtimes and Frameworks ... normally, you should allow any and all updates/patches/fixes that Microsoft offers you for them.

Finally, they can all be installed concurrently and in parallel to each other. It's the .Net App that looks for the appropriate .Net Framework to run on (not the other way around). If you are not using a particular Framework, it lays dormant.

GamerdudeForever · Answer

It's Alienware Aurora R6 model bought in 2017. Windows 10 current version 22H2. So who is responsible for the software crashing after Windows updates then? Alienware/Dell, which I'm sure Microsoft will point the finger at, or Alienware who is the software owner programmer for the command center app? I mean it is a very much needed app as the fans speed will not change as needed if the apps not running. And yeah I know just restart your PC when that happens, but it is very inconvenient to have to do so. And what next if the command center on the next .Net app update, if I allow it totally messes up and no longer functions at all?

Tesla1856 · Answer

@GamerdudeForever wrote:

1. It's Alienware Aurora R6 model bought in 2017. Windows 10 current version 22H2.

2. So who is responsible for the software crashing after Windows updates then? Alienware/Dell, which I'm sure Microsoft will point the finger at, or Alienware who is the software owner programmer for the command center app?

3. I mean it is a very much needed app as the fans speed will not change as needed if the apps not running. And yeah I know just restart your PC when that happens, but it is very inconvenient to have to do so.

4. And what next if the command center on the next .Net app update, if I allow it totally messes up and no longer functions at all?

1. Then you are in luck because that is my current Windows daily-driver. Your proper version of AW-CC is v4.8.23.0. It works on Windows-10 (64 bit).

Even Windows-11:

https://www.dell.com/community/Windows-General-Wiki/Alienware-Aurora-R6-upgrade-to-Windows-11/ta-p/8305608

2. Conceivably ... Alienware, Dell, and Microsoft (in that order). But with a machine this old and you have no Extended Support Contract ... YOU more-likely.

3. Agreed. That is why I'm also talking about it, documenting stuff about it, helping people keep it running, etc.

4. You will have to resolve the issue or leave it broken.

However, I would like to note ... my Aurora-R1 is 12 years old now, and the Aurora-R6 is 6 years old. Many different versions of AW-CC and Windows have been loaded onto both. They both still work fine. Never in all those years have I come across an AW-CC issue that wasn't correctable.

Tesla1856 · Answer

@GamerdudeForever wrote:

1. Tesla1856 you have provided a partial fix ... And your solution about static electricity FLEA power seems to have stopped the AWCC crashing at entering/resuming sleep mode.

2. I'm just curious Telsa, do you do a the fleapower procedure on any sort of regular basis on your desktops.

3. I never have never ever experienced this sort of issue before. At first I thought it was only for laptop and all in one computers.

1. Great

2. Not really, maybe once every couple of years?

3. Correct. That is because laptops and AiO usually have come kind of micro-controller on the motherboard.

Thing is, many desktop computers now have similar micro-controllers.

Alienware Desktops

Aurora R6, .Net runtime

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