Should I push for a different model? The internet seems to not like this R6 now that it has been out a while. Do you own one? In a sense, they have replaced everything in this case, isn't that a "refurb" ?
You cant buy a car and keep using it for a year then take back to the dealer and get another car. Not sure why you think you can do the same with a computer.
If you have business work on a machine you can buy an optiplex and have onsite service and support but this is not free.
This has continually interrupted my work and caused on two occasions embarrassment to my clients as I have had no access to their latest work as it sits on a very broke, very high end piece of equipment awaiting repairs.
I could not imagine running a business with only one computer. Most businesses have at least two (one can be a laptop or tablet). And what's the deal with no external backups?
I'm not sure what your line-of-work is, but for most ... a business-class computer is better suited. For Dell, that is OptiPlex, Latitude, and Precision.
The internet seems to not like this R6 now that it has been out a while. Do you own one?
I own a (loaded) Aurora-R6 . After one-year of ownership, I would describe it as "fast and rock-solid". It's one of the nicest computers we currently own.
Sure, it shipped with bad Nvidia drivers pre-installed and the 850w Power-Supply quickly exhibited a bad fan, but all that was taken care of by Dell within the first month-or-so.
If you pay 40K for a car, and 1 year later all sorts of things beyond your control are falling apart, I imagine you should be able to. And if they discovered for some reason that this was happening to others, I would expect them to come up with a better idea. If they took your car and continued to replace all the new parts, with refurbished parts, and kept doing that, one day you look up and you paid full price, for a used car, and all the challenges that can come from breakdown. If they were unable or unwilling to do so, and apply some bit of "purchased brand new as is" clause, I would expect there to be a dozen NGOs and GOs that would step in to protect one from such a challenging situation.
Having said that, I purchased every possible insurance, and they have come on-site repeatedly as well as had it returned to the factory most recently.
I don't want to be unreasonable but I also want a fair exchange for goods.
This is fair and useful feedback, I just completed backing up the 1TB second drive, and was headed to do just that with the primary when it unexpectedly failed again, unfortunately, this time the primary drive may be involved in the failure.
I will be migrating my life to the cloud after this and will look at a second machine in the business class of products, thanks. -J
If you pay 40K for a car, and 1 year later all sorts of things beyond your control are falling apart, I imagine you should be able to. And if they discovered for some reason that this was happening to others, I would expect them to come up with a better idea. If they took your car and continued to replace all the new parts, with refurbished parts, and kept doing that, one day you look up and you paid full price, for a used car, and all the challenges that can come from breakdown. If they were unable or unwilling to do so, and apply some bit of "purchased brand new as is" clause, I would expect there to be a dozen NGOs and GOs that would step in to protect one from such a challenging situation.
Having said that, I purchased every possible insurance, and they have come on-site repeatedly as well as had it returned to the factory most recently.
I don't want to be unreasonable but I also want a fair exchange for goods.
I've never heard of a vehicle transaction like that, nor have I ever needed that escalation. Maybe because I have been buying new Hondas and Acuras most of my adult life.
In Texas, we have the Lemon Law, but laws vary by state and country.
However, it sounds like Dell might be working within the confines of their Extended Warranty Contract. If you feel they are not, I suggest you get a copy and read it. Then, you can ask them why not.
beamermt79
4 Operator
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2.3K Posts
0
September 1st, 2018 15:00
JamesIq
4 Posts
0
September 2nd, 2018 07:00
Should I push for a different model? The internet seems to not like this R6 now that it has been out a while. Do you own one? In a sense, they have replaced everything in this case, isn't that a "refurb" ?
speedstep
9 Legend
•
47K Posts
1
September 2nd, 2018 08:00
You cant buy a car and keep using it for a year then take back to the dealer and get another car. Not sure why you think you can do the same with a computer.
If you have business work on a machine you can buy an optiplex and have onsite service and support but this is not free.
Tesla1856
8 Wizard
•
17.4K Posts
1
September 2nd, 2018 08:00
I could not imagine running a business with only one computer. Most businesses have at least two (one can be a laptop or tablet). And what's the deal with no external backups?
I'm not sure what your line-of-work is, but for most ... a business-class computer is better suited. For Dell, that is OptiPlex, Latitude, and Precision.
Tesla1856
8 Wizard
•
17.4K Posts
1
September 2nd, 2018 08:00
I own a (loaded) Aurora-R6 . After one-year of ownership, I would describe it as "fast and rock-solid". It's one of the nicest computers we currently own.
Sure, it shipped with bad Nvidia drivers pre-installed and the 850w Power-Supply quickly exhibited a bad fan, but all that was taken care of by Dell within the first month-or-so.
JamesIq
4 Posts
0
September 3rd, 2018 11:00
If you pay 40K for a car, and 1 year later all sorts of things beyond your control are falling apart, I imagine you should be able to. And if they discovered for some reason that this was happening to others, I would expect them to come up with a better idea. If they took your car and continued to replace all the new parts, with refurbished parts, and kept doing that, one day you look up and you paid full price, for a used car, and all the challenges that can come from breakdown. If they were unable or unwilling to do so, and apply some bit of "purchased brand new as is" clause, I would expect there to be a dozen NGOs and GOs that would step in to protect one from such a challenging situation.
Having said that, I purchased every possible insurance, and they have come on-site repeatedly as well as had it returned to the factory most recently.
I don't want to be unreasonable but I also want a fair exchange for goods.
JamesIq
4 Posts
0
September 3rd, 2018 11:00
This is fair and useful feedback, I just completed backing up the 1TB second drive, and was headed to do just that with the primary when it unexpectedly failed again, unfortunately, this time the primary drive may be involved in the failure.
I will be migrating my life to the cloud after this and will look at a second machine in the business class of products, thanks. -J
Tesla1856
8 Wizard
•
17.4K Posts
0
September 3rd, 2018 13:00
I've never heard of a vehicle transaction like that, nor have I ever needed that escalation. Maybe because I have been buying new Hondas and Acuras most of my adult life.
In Texas, we have the Lemon Law, but laws vary by state and country.
https://lemonlawnow.com/is-the-lemon-law-just-for-vehicles/
However, it sounds like Dell might be working within the confines of their Extended Warranty Contract. If you feel they are not, I suggest you get a copy and read it. Then, you can ask them why not.
https://www.dell.com/support/incidents-online/us/en/19/email/unresolved
Believe it or not, Dell would rather your computer be working properly, and for you to be satisfied. :Smile: