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2 Posts

1399

April 11th, 2018 19:00

Aurora R6 won't start

Hi everyone. I have a fairly new computer and all of a sudden it would not start.

First I thought the monitor had a problem, but after I unplugged the computer and plugged everything back in,

the computer started, but it would say it failed the self recovery? and won't reboot anymore. 

I tried restoring the computer to a few days prior, and even tried resetting the computer but each time it said there is error.

Can somebody please help me with this problem?

Thank you.

9 Legend

 • 

33.4K Posts

April 12th, 2018 06:00

Have you run the Hardware Diagnostics, by F12 at power on?

 

7 Technologist

 • 

4.4K Posts

April 13th, 2018 13:00

Hi, 

Try running the PSA test like mentioned above. If you do not receive any errors, send me a PM with your Service Tag so we can check the available repair options. 

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