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1399
April 11th, 2018 19:00
Aurora R6 won't start
Hi everyone. I have a fairly new computer and all of a sudden it would not start.
First I thought the monitor had a problem, but after I unplugged the computer and plugged everything back in,
the computer started, but it would say it failed the self recovery? and won't reboot anymore.
I tried restoring the computer to a few days prior, and even tried resetting the computer but each time it said there is error.
Can somebody please help me with this problem?
Thank you.



fireberd
9 Legend
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33.4K Posts
0
April 12th, 2018 06:00
Have you run the Hardware Diagnostics, by F12 at power on?
Alienware - Rodrigo
7 Technologist
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4.4K Posts
0
April 13th, 2018 13:00
Hi,
Try running the PSA test like mentioned above. If you do not receive any errors, send me a PM with your Service Tag so we can check the available repair options.