Well about an hour after I posted this I wondered the same thing.
Having it for about a week I never really checked, so I opened it and yeah... there's a stock FAN in there instead of the cooling I ordered. I'm guessing this is the problem. So I mailed in about it and they responded that the heat is a "tech issue" and never said anything about how the wrong part was installed. So they directed me elsewhere, where i'm going to assume when I get a reply they'll say it's the OTHER GUY'S issue.
UGH. So yeah. The "liquid cooling" isn't there. I know I specifically checked to get it because I know the i7-8700 runs a bit hotter than normal. hope I don't have to dance around this for long.
Check your detail emailed Invoice, online order, and online "shipped config" for the optional Liquid-Cooler.
However, either way ... sounds like you might be destined to return it for a refund. Watch the time because I think the allowed period is only 2 weeks.
Ugh, everything I've seen claims I bought it with the fan. Which is def not what I ordered. I can't find the online order configuration anywhere though.
They gave me a # to call tomorrow. If there's problems I might just have to buy the cooler and install it myself. :-/ BOOOO.
I think it might even be too early to view the config of the order, but the invoice, packing slip, and "items in order" all indicate that I ordered 850W EPA Bronze PSU Air Cooled Chassis. Ugh. I'll be giving the call tomorrow just to see what my options are.
1. Ugh, everything I've seen claims I bought it with the fan. Which is def not what I ordered. I can't find the online order configuration anywhere though.
2. I might just have to buy the cooler and install it myself. :-/ BOOOO.
1. In Order Status, you can "drill down to" the config detail pieces. Also, at support.dell.com, by Service Tag, you should be able to see Shipped Config.
2. Let us know what you decide to do. If needed, I can give you the link to buy the OEM Liquid-Cooler online from Dell.
Tesla1856
8 Wizard
•
17.4K Posts
0
June 13th, 2018 10:00
Are you sure you got the Liquid-Cooler installed on yours?
A liquid-cooled Aurora-R7 should not allow Intel CPU (or its cores) to get above 75c.
Sounds like something is broken.
CosmosTheMouse
10 Posts
0
June 13th, 2018 15:00
Well about an hour after I posted this I wondered the same thing.
Having it for about a week I never really checked, so I opened it and yeah... there's a stock FAN in there instead of the cooling I ordered. I'm guessing this is the problem. So I mailed in about it and they responded that the heat is a "tech issue" and never said anything about how the wrong part was installed. So they directed me elsewhere, where i'm going to assume when I get a reply they'll say it's the OTHER GUY'S issue.
UGH. So yeah. The "liquid cooling" isn't there. I know I specifically checked to get it because I know the i7-8700 runs a bit hotter than normal. hope I don't have to dance around this for long.
Tesla1856
8 Wizard
•
17.4K Posts
0
June 13th, 2018 18:00
Check your detail emailed Invoice, online order, and online "shipped config" for the optional Liquid-Cooler.
However, either way ... sounds like you might be destined to return it for a refund. Watch the time because I think the allowed period is only 2 weeks.
CosmosTheMouse
10 Posts
0
June 13th, 2018 19:00
Ugh, everything I've seen claims I bought it with the fan. Which is def not what I ordered. I can't find the online order configuration anywhere though.
They gave me a # to call tomorrow. If there's problems I might just have to buy the cooler and install it myself. :-/ BOOOO.
CosmosTheMouse
10 Posts
0
June 13th, 2018 20:00
I think it might even be too early to view the config of the order, but the invoice, packing slip, and "items in order" all indicate that I ordered 850W EPA Bronze PSU Air Cooled Chassis. Ugh. I'll be giving the call tomorrow just to see what my options are.
If I actually order the cooler I assume this is the one. http://www.dell.com/en-us/shop/aurora-liquid-cooling-kit/apd/412-aajj/pc-accessories
Tesla1856
8 Wizard
•
17.4K Posts
0
June 13th, 2018 20:00
1. In Order Status, you can "drill down to" the config detail pieces. Also, at support.dell.com, by Service Tag, you should be able to see Shipped Config.
2. Let us know what you decide to do. If needed, I can give you the link to buy the OEM Liquid-Cooler online from Dell.
Tesla1856
8 Wizard
•
17.4K Posts
0
June 14th, 2018 10:00
Yes, that is it.
Are you sure you are up to it? It's not a very easy job.