Aurora R7 Unable to boot the computer

Question

Aurora R 7 boot issues - Preparing Automatic Repair Last night when I was closing down my computer, I suddenly was not able shut it down normally, so I used the forced shut down pushing the button. This morning when I started the computer I got the message Preparing Automatic Repair and the Applet spinning, later it changed to same message at the bottom of the screen, with message Loading files, and than the screen just goes black. Nothing happens. I have run the Diagnostics but short and long version, and all passed. (ePSA) F8 does not put into safe made, and I have tried shutting down 3 times, still not going into recovery mode. I have gone into BIOS and tried reset to defaults, not sure if this made the spinning Applet stop working during start up, so now just get at the bottom of the screen the message about Preparing Automatic repair followed by Loading Files and than a black screen. BIOS version 1.017 Intel Core i7-8700 CPU 3.2GHz I am not much expert of settings in BIOS etc, so I would need guidance to know what to do. In Advanced menu I have SATA - RAID on In Boot Options I have 1 Windows Boot Manager 2 Onboard NIC (IPV4) I have no idea what this means. 3. Onboard NIC IPV6 I have disconnected all USBs except mouse , keyboard. I am not sure what the issue is, but it does not want to start up or boot up as far as I can see. Please any advice would be great, thanks. The computer is only few months old, and called retailer, who are absolutely useless, they want me to bring it in, and I know they will just want reinstall windows to solve the problem. Boot list option, only seems to have 1 option, it says UEFI and Secure Boot is enabled.

Tesla1856 · Answer

@tigerjohn wrote:Aurora R-71. Preparing Automatic Repair Last night when I was closing down my computer, I suddenly was not able shut it down normally, so I used the forced shut down pushing the button. 2. I have gone into BIOS and tried reset to defaults, not sure if this made the spinning Applet stop working during start up,3. I have run the ePSa Diagnostics but short and long version, and all passed. 3. The computer is only few months old, and called retailer,who are absolutely useless, they want me to bring it in, 1. Sounds like main HDD/SSD crashed. 2. Compounding that, Defaulting BIOS options might have set an option you need ... to be incorrect. 3. Good. Means hardware is at least 90% functional. Remember that ePSA can't detect Windows problems. 4. I suggest you use your warranty.

tigerjohn · Answer

Thanks for your response and advice. I also suspect there is something wrong with the BIOS setup, and was told to bring PC to retailer, after having a chat with Dell tomorrow on the phone. So no suggestion if anything I can do myself? As I am guessing under the warranty they will just do fresh reinstall / recovery, and I have some heavy programs and setup so will take me few days to get the computer back up and running again. But if there is no other way, than there is no other way.

Tesla1856 · Answer

@tigerjohn wrote:So no suggestion if anything I can do myself? As I am guessing under the warranty they will just do fresh reinstall / recovery,  Right. Restore to Factory using the Dell Image already on the HDD. Or, you can clean install Windows. https://www.dell.com/community/Alienware-Desktops/M-2-NVMe-bootable-options/td-p/6073037

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Aurora R7 Unable to boot the computer

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