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37 Posts

12800

November 21st, 2020 14:00

Aurora R8, yellow light flashing 4 times on power button

My Alienware Aurora r8 was knocked over by my dogs and I don’t know what’s wrong with it. I opened it and there were some wires unplugged but I couldn’t find where or if they went to anything, and my pc doesn’t show up on the monitor. I’d love it if someone could help me!

9 Legend

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47K Posts

November 21st, 2020 14:00

 

S7 USB 3, 4 3 blinks followed by a short pause, 4 blinks, long pause, then repeats
Storage Subsystem failure

Possible storage device configuration in progress or storage subsystem failure. to troubleshoot, narrow down the issue by removing the storage
on motherboard to determine which one failed.

- - 2, 2 2 blinks followed by a short pause, 2 blinks, long pause, then repeats
Bad system board, Power Supply or Power Supply cabling

If you can assist to troubleshoot, narrow down the issue with PSU BIST Test, reseat cable.

- - 2, 4 2 blinks followed by a short pause, 4 blinks, long pause, then repeats
Bad coin cell battery


If you can assist to troubleshoot, narrow down the issue by swapping a known good coin cell
battery if available.

S8 MEM 3, 5 3 blinks followed by a short pause, 5 blinks, long pause, then repeats Memory configuration or incompatible error

Memory subsystem configuration activity is in progress. No memory modules were detected.
If customer can assist to troubleshoot, narrow down the issue by removing
the memory on motherboard to determine which one failed. Test one stick at a time in slot 0 white ears.
Also, combining the configuration to validate appropriate combination.

37 Posts

November 21st, 2020 15:00

*Alienware Aurora R7*[

37 Posts

November 21st, 2020 15:00

Okay, I took the ram out and put it back in, now it’s flashing two yellow lights

2 Intern

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396 Posts

November 21st, 2020 15:00

Sounds like the RAM isn't seated properly, those end latches have to lock in place.

I'm still waiting for the photograph to show, It will when it feels like it.

 

We're making progress...4 flashes down to 2 flashes...we'll get to no flashes soon.

37 Posts

November 21st, 2020 15:00

79FB7461-262B-4BA2-93EB-9C8BFCCEAE9F.jpeg

Here’s the loose cables, excuse the dust 

37 Posts

November 21st, 2020 15:00

I see no loose cables and unplugged them and plugged them back up, so now how would I go about checking the Ram?

2 Intern

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396 Posts

November 21st, 2020 15:00

My best suggestion is to view a web video on "how to add RAM to your computer".

You will see there are locking release catches at each end of the RAM slot...easier to see in a video.

Remover the RAM and then reinsert it.

2 Intern

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396 Posts

November 21st, 2020 15:00

I'm still here, waiting for your photo to load up...sometimes they take a while to appear on the web site...just the way things are. 

2 Intern

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396 Posts

November 21st, 2020 15:00

Sorry to hear of your dogs adventure, I would check (unplug then re-plug) all connecting cables at back of computer.  Then check RAM (remove then replace in slot) and GPU card (remove then replace in slot). 

Some photographs of these loose wires would be helpful, but I suspect they are extra power cables from the power supply...but let's check anyway. 

 

37 Posts

November 21st, 2020 15:00

Take your time , I’ve been dealing with this a while now, had to take a few days to convince myself not to sell my dogs...

2 Intern

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396 Posts

November 21st, 2020 15:00

You have to make sure you are lined up with those latches opened, when the memory seats properly it is all the way down in the socket, no gold connectors showing.  Some connectors require a little more pressure than others.

Then make sure the latches are locked.

37 Posts

November 21st, 2020 15:00

Okay, do I push it in hard, I don’t want to break it and have another problem.

37 Posts

November 21st, 2020 15:00

Also what do you mean by all connecting cables? I’m not really educated when it comes to computer stuff.

37 Posts

November 21st, 2020 15:00

Well I pushed it in good and it locked, and now we’re back to 4;(

37 Posts

November 21st, 2020 15:00

Okay, I’ll do that. Also I have a Alienware Aurora R7 not R8 if that makes any difference!

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