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4655
August 8th, 2021 18:00
Aurora R9, cannot install BIOS update 1.0.13
Hi thanks in advance,
I saw an update at SupportAssist so I clicked the button but all that says is error.
So downloaded BIOS file manually on dell site, but that file won't open.
Any solutions are appreciated.
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r72019
6 Professor
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5.3K Posts
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August 9th, 2021 20:00
If it's not working in windows you can always run it via USB.
1. Download the exe, and save it to a blank USB drive.
2. restart (with USB still connected) and hit F12 on boot.
3. Scroll down until you see bios flash update and select the exe file from the USB
mako64
2 Intern
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676 Posts
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August 8th, 2021 18:00
I have the worst luck with bios updates with these machines. I was having a no luck with my R11 with update the bios until I went to Windows Update and there was a view all updates there that had the bios update and others so I checked the box that said Alienware bios 1.0.7 clicked install then walk out of the room and came back 15 mins later. It took alittle more time but the update went through. I was scared !
Doghouse Reilly
2 Intern
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396 Posts
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August 9th, 2021 05:00
You might want to check this post, I can only suggest what has worked for me.
https://www.dell.com/community/Alienware-Desktops/Aurora-R9-cannot-install-BIOS-update-1-0-11/m-p/7848599#M43233
Also, I have always updated BIOS changes incrementally, never jumping over to the newest BIOS file.
Best of Luck!
han626
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August 9th, 2021 18:00
Does the file extension should be .rcv? The .exe file cannot be found in the update..
Doghouse Reilly
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August 9th, 2021 19:00
No, you shouldn't be dealing directly with a .rcv file.
I downloaded BIOS update 1.0.13 from Dell's Product Support for Alienware Aurora R9 / Drivers and Downloads...
As you can see, it is a .exe...I double clicked on it where it was stored in downloads on my C drive, my computer closed Windows automatically and began the BIOS update and then automatically restarted Windows with no problems.
Why this particular operation seems to always work OK for me and not everyone will be a question that will plague mankind through the ages.
To answer your question directly; the file is an executable and if you cannot find the .exe file than it was not downloaded properly for some unknown reason. I can only suggest trying again and be sure you have shut down all unnecessary programs when doing the download just to be on the safe side.
Best of Luck!
r72019
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August 9th, 2021 20:00
Here, download this one (click this link): https://dl.dell.com/FOLDER07469716M/1/Alienware_Aurora_R9_1.0.13.exe
The .rcv version posted on the website is a separate file format for use with a bios recovery operation. You wouldn't click that link to update it in windows by clicking on the application file. It doesn't work that way.
han626
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August 9th, 2021 20:00
Thanks for the file and explanation. But still the same issue I'm having comes out. UAC does appear and clicked yes, however the program disappears after that: It appears in task manager about 2~3 seconds.
han626
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August 9th, 2021 20:00
Thanks for the help. I thought the BIOS update helps with security...
han626
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August 9th, 2021 20:00
The exe does nothing. I'm at 1.0.11 now, found at msinfo.
r72019
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August 9th, 2021 20:00
Also, consider whether you really need the BIOS update. Any time you update bios, there is a small inherent risk of bricking the PC.
r72019
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August 9th, 2021 20:00
Also, try right clicking and selecting "run as administrator" next time you run the app.
r72019
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August 9th, 2021 20:00
Yeah, it looks like this one addresses Intel CVEs.
han626
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August 9th, 2021 20:00
The exe file does nothing when I try to open it. I'm currently at 1.0.11.
han626
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August 9th, 2021 20:00
That is the file I cannot open properly. I downloaded it from dell three times now, and the result is same. What I questioned is about the method using "BIOS Flash Updates" in boot menu. It didn't find the .exe file in Downloads.
r72019
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August 9th, 2021 20:00
Also, note that you can't skip multiple bios versions at a time. For example if you are at 1.0.3 you cannot go directly to 1.0.13.