Aurora R9, internet issues

Question

Hello, I have an Alienware Aurora R9 and am having internet issues. They've been intermittent since I've had the PC but recently it's been unbearable. Got in touch with somebody today and I did a clean reboot (removed all files and did a clean install) and still no luck. It's weird as some days it's been fine and some it's been bad. I recently just bought a long ethernet cable to direct connect to the router to rule out any WiFi interference. Worked great for a night then wouldn't work at all the next day. WiFi works fine for my laptop and if I disable it and plug in the ethernet cable everything works fine but both don't work with the desktop. Troubleshooter says everything is setup correctly but it can't connect to microsoft.com.

mako64 · Answer

Have you tried rebooting your router? Unplug the power cable that goes to router , wait a couple of mins and plug it back in and let it reboot. Are you using Cat6 Ethernet cable?

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