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578
December 1st, 2020 13:00
AW2518HF, display issue
Hello,
Recently, my alienware monitor has been having an issue where shortly after turning my monitor on, the display turns from fine/ clear as usual to a distorted view which isn't playable on. Haven't had this issue before and have tried multiple options.
I have run the diagnostics test through the monitor, and there doesn't seem to be any obvious issues at all.
It occurs with both my displayport/hdmi cables when connected to the pc, and through hdmi cable when connected to my xbox one.
I am connecting the Alienware monitor to my graphics card - the NVIDIA RTX 2070.
I would appreciate any help.
-Adam
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DELL-Chris M
Community Manager
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56.9K Posts
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December 2nd, 2020 05:00
You have the AW2518HF which is the AMD FreeSync model. You are mixing technologies. The AMD FreeSync AW2518HF was never tested/validated by Dell with Nvidia video cards.
On the PC retest the AMD FreeSync AW2518HF:
* Factory Reset in the Menu OSD- Others
* Test at 60Hz with Nvidia G-Sync turned off
* Response Time set to Normal
Prior to testing the Xbox One, turn the AW2518HF off. Disconnect the PC DP cable from it. Using only the HDMI cable from the Xbox One, turn the AW2518HF on and retest.
adamsutton79
2 Posts
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December 3rd, 2020 06:00
Thank you for replying,
I turned everything off and checked in the morning and havven't had an issue with it since that night. Not sure how it fixed but is fine currently.
I will try the fix yourecommened if it happens again,
Many thanks,
Adam.