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586
April 24th, 2023 09:00
AW2521H, menu keeps opening
The menu on my monitor keeps opening without me touching or shaking the monitor. This has started happening yesterday and opens about once every 20 minutes. The menu that opens is the one when the joystick is pushed in/moved.
Any fixes?
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Vanadiel
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April 24th, 2023 10:00
Try pulling the joystick down. Sometimes they get stuck.
Eggperson
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April 24th, 2023 15:00
Moved it in each direction but unfortunately it still occurs.
Vanadiel
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April 24th, 2023 16:00
Sounds like a bad joystick. If unplugging it from the power outlet does not fix it, you will have to check warranty options by clicking the get help now button in the bottom lower right corner of the screen and speak with a Dell agent.
Tesla1856
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April 24th, 2023 22:00
Seems to be turning into a common problem.
If actually another bad "joystick" on an Alienware monitor, this would be thread #3.
Vanadiel
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April 25th, 2023 06:00
I wonder if it's dust related, and dust getting into the joystick contacts causing them to stay on. Or the switches fail. Does seem to be an issue on some monitors.
It's not typically something you would use a lot, so I am betting on dust.