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AW3225QF, always boots with 120Hz active
Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Dear Dell Community:
I recently purchased the Alienware 32" AW3225QF 4K 240Hz OLED gaming monitor. Everytime I start my computer, the monitor defaults to 120Hz. The only way I have found to force the monitor to 240Hz is to:
- Windows System Settings -> Display -> Use HDR -> Off
- Dell Monitor OCD ->Display -> Smart HDR -> Off -> then -> Smart HDR -> On (I use HDR Peak 1000)
The above steps do set the monitor to 240Hz, but hoping there is a solution to always have the AW3225QF boot with 240Hz active.
Thanks for any input or guidance.
Regards, Mark
eriksrvenge
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February 17th, 2024 15:01
I have this issue as well. The issues does not exist on the new MSI monitors.
Fixitdice
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February 24th, 2024 08:15
old thread but the issue still exists, even with 102 update. Solution is the same turn off and on until 240hz comes back or unplug and plug dp back in.
NP37
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February 24th, 2024 11:13
I had this same problem. I have a 2nd 4k monitor. What ended up being the solution is i moved the AW3225QF from displayport 3 to displayport 1 on my rtx 4080. I left my 2nd monitor on displayport 2. Using hdmi was not an option for me, as it does not work properly with g-sync. This configuration made it so the monitor boots with 240hz on every time now.
Hope this works for you.
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DELL-Chris M
Community Manager
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February 27th, 2024 15:32
Did anyone test with the latest firmware to see if the issue remains?
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MoistToilet
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February 29th, 2024 16:24
Have the exact same issue, and just installed the newest firmware and still have the issue. Edit-- Swapped my 2 DP cable's with each other and restarted works now.
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Josh--Tfe5422
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March 9th, 2024 05:58
What i'm reading on other fourms, it has something to do with having multiple monitors with different refresh rates using dsc. I'm in the same boat, I do have this monitor and a Asus ROG swift monitor @ 144hz, and for some reason the dell monitor falls back to 120hz, but my asus monitor stays on 144hz regardless if I have HDR on or not. Any help from dell would be greatly appreciated :) Also, to get 240hz back, I normally have to reseat the DP cable for it show up in nvidia and windows.
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MikeZTM
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March 26th, 2024 23:32
Tested with M2B104, same issue. Power cycle the display workaround this issue until it sleep.
"sleep when running screensaver" does not trigger this defect. Only getting sleep signal from Windows
or shut down and restart triggers it. Could be an issue with NVIDIA driver also.
I'm using latest game ready driver for my RTX4090.
A bit annoying but I bet nobody will return the monitor for this defect.
PS: Monitor will show 5.4G x 4 DSC when it is in 120Hz defect mode. So DSC was indeed working.
Just found a workaround. Changing the DP port to the left most port so that Windows loading animation shows on AW3225QF. Now the monitor will boot into 240Hz correctly.
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Franco Lee
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May 17th, 2024 10:03
even I've updated firmware to M2B105, the displayport as same as your case. I've tried different dp1.4 cable or dp1.4 to type-c cable to my legion pro7i laptop, but still degrade from 240hz to 120hz.
After windows restarted, must reseat dp1.4 cable everytime to "enjoy" 240hz , very annovying.
I've another brand monitor, connecting with same method, no hz degrade problem...
Aw3225qf's HDMI have no such issue at all, I need dp port to connect with caldigit TS4 for video output, and 2 hdmi port must reserve for PS5 and audio out funtion...very disappoint for first time purchase dell monitor.
PS: updated nvidia display card driver to 552.44 already
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