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December 4th, 2025 16:37
AW3225QF, eARC extraction box not working
It looks like dell have released a firmware update to fix this today 03/12/2025
Edit: installed, I’m still having no luck with my cheap arc extraction box and this monitor. Works with my other tv’s
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Jindego
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2 Posts
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December 8th, 2025 19:06
I have resolved the issue - the fix was to perform a factory reset and then enable hdmi cec
DELL-ChrisM2
Community Manager
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541 Posts
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December 4th, 2025 16:39
* Is the eARC extraction box plugged into port #7?
After installing firmware M2B108, did you =
* Restart the computer
* Turn the AW3225QF off
* Disconnect the power cable from the AW3225QF
* Press and hold in the power button for 8 seconds
* Reconnect the power cable to the AW3225QF
* Turn the AW3225QF on
* Enter the Menu--> Others
* Verify that firmware M2B108 is installed
* Exit the Menu
Jindego
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December 8th, 2025 18:51
I’m having no luck. I’m now trying a Hisense HS2000 Soundbar.
(edited)
DELL-ChrisM2
Community Manager
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541 Posts
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December 8th, 2025 19:22
So after installing the firmware, you then went into the Menu and ran Factory Reset?
(edited)