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June 4th, 2022 20:00
Cryptic error code on my alienware aurora, please help
I'm trying to log onto my PC but I've been confronted with a black screen that will not go away. I F12'd my way to diagnostics and I got an error code 2000-0415. MY computer is telling me to check the following cable, jumper, connection or sensor: LED open side. What? I have no idea what an LED open side cable or connection is. I tried googling it and couldn't find anything.
I installed an SSD today, so I'm guessing that had something to do with it. Otherwise my computer's worth nothing. I can't use it at all with this error code. Someone please help
Vanadiel
6 Professor
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7K Posts
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July 15th, 2022 18:00
What aurora is it? That error code indicates an unconnected cable. Ensure all cables are seated properly.
bradthetechnut
7 Technologist
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9.2K Posts
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July 15th, 2022 18:00
Were you ever able to find a solution?
Moving thread to Alienware forum.
speedstep
9 Legend
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47K Posts
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July 15th, 2022 21:00
@bowaza821
REMOVING LEFT SIDE COVER
RIGHT SIDE COVER
Aurora R5 service manual
1h2kg has come un done.
bradthetechnut
7 Technologist
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9.2K Posts
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July 16th, 2022 11:00
I'm going to add make sure SSD cable is plugged in all the way. I've accidentally not plugged in cables all the way myself. May be something was bumped when you switched to an SSD? So that goes back to what @Vanadiel said and if by chance some solutions above don't work, check all cables.
Tesla1856
8 Wizard
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17.1K Posts
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July 16th, 2022 21:00
What model (Release version) of Alienware Aurora ?
There are 3 base models and about 15 Released versions over the years.
DELL-Chris M
Community Manager
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56.9K Posts
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July 18th, 2022 08:00
bowaza821,
The private Service Tag on file shows an Aurora R6 from 2017. Is that the PC you are using?
Shashah
1 Message
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October 29th, 2022 12:00
Hi, I’m having the same error as OP, and yes confirmed Aurora R6 that I’m on- any guidance appreciated