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Community Manager

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377 Posts

669

September 13th, 2022 03:00

"DS:Never had bitlocker set up but my computer is asking for a key, what do I do?"

Never had bitlocker set up but my computer is asking for a key, what do I do?

2 Intern

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270 Posts

September 13th, 2022 17:00

A few things to check:

1. System drivers could be out of date

2. Malware can cause this

3. Auto unlock key is active in BitLocker settings

So things to try:

1. Make sure all system drivers are up to date (check with Windows Update and on the Dell Support site)

2. Scan your system for malware and repair as necessary

3. Check BitLocker settings and disable Auto unlock key (Since user claims BitLocker never set up, this is unlikely, but still possible).

6 Professor

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6.2K Posts

September 13th, 2022 07:00

You should have a recovery key that was made when you enabled bitlocker. It can be stored in the following locations:

- USB device. If you saved the key to USB, try to locate that device.

- Microsoft account. Log into your Microsoft account and search for "bitlocker key". It will show your key in the search results.

- Printed out. Check your "important papers" and see if you printed out the key.

 

If you cannot find it you will have no other option that to reinstall the OS, but before you resort to that I would click the "get help now" icon on the right bottom of this page to chat with a Dell agent.

7 Technologist

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10.9K Posts

September 13th, 2022 10:00

What does OP’s topic “DS:”stand for?

BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key
https://www.dell.com/support/kbdoc/en-us/000124361/bitlocker-is-prompting-for-a-recovery-key-and-you...

Community Manager

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573 Posts

September 14th, 2022 07:00

DS stands for Daily Distiller, referring to this question is tied to the contest.

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