Unsolved
2 Posts
0
122
November 9th, 2023 13:33
Horizontal colored lines on screen
Turned on my monitor some day and it showed me these horizontal colored lines. I haven’t really used this in a bit and yet this somehow happened. It’s not damaged from the outside.
Are there any solutions or tips? I’d be glad for support.
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Vanadiel
6 Professor
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7K Posts
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November 9th, 2023 14:13
If they stay on, and you have warranty left on your monitor, it's best to contact a Dell support agent by pressing the get help now button in the lower right corner of the screen.
Could be a video card issue. Does it stay on when disconnecting the monitor from the computer?
tomgcr
2 Posts
0
November 9th, 2023 14:32
@Vanadiel it stays on when I disconnect. I actually took the picture without connecting the monitor to my pc.
Vanadiel
6 Professor
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7K Posts
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November 9th, 2023 15:40
@tomgcr ok, in that case it's a hardware issue with the monitor. Best to contact a Dell agent to see your available warranty options.
aryuss
1 Rookie
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77 Posts
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November 9th, 2023 16:39
The monitor is toast. It got banged up pretty bad, probably from something hitting it. There's definitely a crack on the inside panel.