what wrong with my alienware aurora r 7 ?

so the screen is black

and no Alienware logo loading

https://www.youtube.com/watch?v=_AMAsZ8WtnY

same like this guy except my desktop boot window up after 5-10 min

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@aned113 wrote:

1. sometime is take 5-10 sec to boot window up

2. but some time it take me a very long  like (5-10 min) to boot window up.

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1. Right, normal with NVMe SSD. I assume you mean 5 seconds from Power-On to Login-Screen.

2. What is happening on screen during this time? What part is taking too long?

If it takes 5 minutes for the Alienware logo to finally appear and then continue (that is the BIOS Initializing or Posting) ...

It's very likely you have a core hardware problem.

Be sure machine is getting plenty of good power, and also ... make sure you are not just having some kind of video or monitor problem.

How can i fix that problem?

i think that problem is black screen of death ?

Sorry but when i turn my computer on:

1.the alienware logo is loading and after that is black screen in 5 min and window is boot up. 

sorry about information i give u is incorrect.

and I pretty sure sometime is take 5 sec to boot window up.

So, are you sure this is EXACTLY what is happening ...

- You turn on computer
- The screen is black
- After 5-10 minutes the Alienware BIOS Logo finally appears and then goes away
- Computer boots quickly to Login Screen
- You enter password and Windows boots to Desktop normally.

and sometimes when you turn-it-on ...

- The Alienware BIOS Logo appears quickly
- Computer and Windows boots-up normally

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@aned113 wrote:

Sorry but when i turn my computer on, the alienware logo is loading and after that is black screen in 5 min and window is boot up. sorry about information i give u is incorrect.

 

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Oh, OK. That is much different. You had me worried there.  :Smile:

Two questions

1. And sometimes, it turn-on and boots-up fine and fast?
2. What does full ePSA Diagnostics test report (F12 on boot)?

1. Yes sometime is boot very slow and sometime is boot very fast

2. When i test they say all hardware is good.

Hi aned113,

If ePSA is passing tests then it may help to run the Dell(Alienware) Support Assist program to clean up any software issues.

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@aned113 wrote:

1. Yes sometime is boot very slow and sometime is boot very fast

2. When i test they say all hardware is good.

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1. OK, got it.

2. Good.

Try removing all extra USB devices and cables. Connect only monitor, plain wired-USB keyboard and Mouse ... to back of machine. Run that way for a day-or-so. Does that help ?