X51 R2, black screen

Question

Hello there! My Alienware is an r2 x51 with a gtx 670 and a i7 4470. The bios version is A10.After a few minutes the screen goes black, but audio can still be listen if any sound is played. This happens when I open a game, even if it is a low resource game, needless to say that happens the same when a higher resource game is executed. I can get the ePSA to pass perfectly. When I run an stress test with Dell SupportAssist, I can get some GPU tests to pass, but eventually the screen goes black.I used the Alienware smoothly for several months. Today I used it without problems until I did restart the device and the described problem started.

Alienware - Rodrigo · Answer

Hi,

Have you ever gotten a blue screen or a "display driver stopped responding and has recovered" message? Try reinstalling the video card drivers. Both the Intel and the NVidia drivers. Uninstall both drivers from Device Manager first, then restart the system and install the Intel and then the NVidia.

MiguelMZBI · Answer

Well, I did unistall both drivers, and when I did a restart, it happened again. The screen went black before I could install any driver.

Alienware - Rodrigo · Answer

Hi,

Try connecting your monitor to the onboard HDMI port on the top (around the USB ports). If your monitor does not support HDMI, perhaps you could use your TV as a monitor. If you are able to boot into to Windows, finish installing the video card drivers.

MiguelMZBI · Answer

I did finish the installment of the drivers, but still, the problem wasn't gone.

I brought the PC to a Dell technician, he made some tests for some days, and finally he told me it was Windows 10 that was causing problems, he made some tests with his Hard Disk running Windows 7 and he said there were no problems. I feel it somewhat strange, because I was using W10 since the release date, and until now, there were no problems

Alienware Desktops

Was this post helpful?