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82598
June 1st, 2015 02:00
Alien ware Command Center - Windows 8.1
Hi so recently I haven't been able to use my alien ware command center and I have no Idea why this is occurring. When I start up the Computer which is and Alien ware Aurora R4 The lights come on as red but as soon as I log in these errors show up
Error 1: Alienware AlienFX Controller
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClassFactory.New(AlienFXDeviceRepository repository)
at AlienLabs.AlienFX.Controller.LightsZoneController..ctor()
at AlienLabs.AlienFX.Controller.ControllerMainForm.initializeLightController()
at AlienLabs.AlienFX.Controller.ControllerMainForm..ctor()
at AlienLabs.AlienFX.Controller.Program.Main(String[] args)
Error 2: Thermal Controller
System.TypeInitializationException: The type initializer for 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon' threw an exception. ---> System.Management.ManagementException: Invalid namespace
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementEventWatcher.Initialize()
at System.Management.ManagementEventWatcher.Start()
at AlienLabs.ThermalControls.DeviceDiscovery.Classes.DeviceWatcherClass.Start()
at AlienLabs.ThermalControls.DeviceDiscovery.ObjectFactory.NewThermalControlsDeviceDiscovery()
at AlienLabs.ThermalControls.Domain.ObjectFactory.get_DiscoveryService()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass..ctor()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.Factories.ProfileRepositoryFactory.get_ProfileRepositoryforController()
at AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()
--- End of inner exception stack trace ---
at AlienLabs.ThermalControls.Controller.Main..ctor()
at AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)
at System.Windows.Application.<.ctor>b__1(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
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I have already tried restarting the computer and uninstalling the alien ware command center. In addition to this I have made sure that it is the latest version which is 3.5. If there is any way to solve this please let me know. Thank you
Milena M458
4 Operator
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2.7K Posts
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June 1st, 2015 14:00
I will recommend you to uninstall the command center shut down the system and perform a power drain, after that flash the BIOS to the latest version you find in the Dell support site and install the command center one more time.
Let me know if that fixes the issue.
Nish Shahani
13 Posts
0
June 1st, 2015 18:00
Nish Shahani
13 Posts
0
June 2nd, 2015 03:00
Hi,
So I have flashed the BIOS to the latest version which is A 11 and I have also installed the latest version of Alienware command center which is 3.6 and after I Installed the software I got these errors
Error 1:
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)
Error 2:
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)
Error 3:
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)
Error 4:
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)
Additionally when I restart the computer I get the same errors as previosuly
Milena M458
4 Operator
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2.7K Posts
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June 3rd, 2015 16:00
And did you perform the power drain?
Can you please run the AlienFX tester and let me know if all the lights are working?
Nish Shahani
13 Posts
0
June 3rd, 2015 17:00
Yes I completed the power drain and for some reason the alien fx tester would not run so I'm not sure what's wrong
Nish Shahani
13 Posts
0
June 3rd, 2015 17:00
Hi yes I completed the power drain however the alien fx tester would not run and I'm not exactly sure why
Tesla1856
8 Wizard
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17.1K Posts
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June 3rd, 2015 23:00
You must get MIO-Board working in Dell Diags (PSA/ePSA) outside of Windows first.
http://en.community.dell.com/owners-club/alienware/f/3746/t/19454040
Yes, for Win8.x on an Aurora R4, you can run CC 3.6.x or latest.
Nish Shahani
13 Posts
0
June 4th, 2015 03:00
Its not that the fan isnt running at a normal speed though and the lights are working as when it turns on its all red the problem is the CC isnt detecting it and I am not able to change it
Milena M458
4 Operator
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2.7K Posts
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June 5th, 2015 11:00
Are you getting an error message when you run the AlienFx tester?
Nish Shahani
13 Posts
0
June 5th, 2015 22:00
yea I do sadly
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Classes.CommunicationServiceClass.SetFirmwareFilesPath(String path)
at AlienLabs.AlienFX.Tester.TesterMainForm..ctor()
at AlienLabs.AlienFX.Tester.App.AppStartup(Object sender, StartupEventArgs args)
that is the error I received.
I have also completed a full diagnostics test and everything came back at 100% so i have no Idea whats going on.
Any help would be appreciated,
thanks so much
Milena M458
4 Operator
•
2.7K Posts
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June 8th, 2015 16:00
In that case you might be facing a problem with the IO board which is the one that controls the system lights.
Nish Shahani
13 Posts
0
June 8th, 2015 23:00
However I have run a systems diagnostic test that says all the hard ware is running perfectly and I have also checked that there are no unknown decides in the device manager
Tesla1856
8 Wizard
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17.1K Posts
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June 9th, 2015 11:00
Nish Shahani
13 Posts
0
June 9th, 2015 18:00
I have run the dell supplied one as well as the one when you boot up the computer and press f12. forgot exactly what its called however both of them have said that all hardware is working 100%.
Tesla1856
8 Wizard
•
17.1K Posts
0
June 9th, 2015 19:00