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8183
July 24th, 2015 09:00
Alienware 15 colored pixels inside ""Alien"" logo on the screen
Sometimes show colored (green, red) pixels inside black areas of ""Alien"" logo on the screen.
There There is link to url, valid till 07 august. Video with low quality. In addition I will ensure more quality video, if need.
Whether it is a hardware / video problem? Is there info about it?
Thanks in advance :)
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
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July 24th, 2015 12:00
Hello,
Try running an LCD Built-in Self-Test and check if you see the pixels during this test. If you do see the pixels, it’s most likely a hardware problem with the LCD screen. Click here to view a Dell article that explains how to run the test.
sitemvt
2 Posts
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July 27th, 2015 03:00
All tests are passed without any errors. More precise visual effects are shown after wake up. Visual effects are like moving night stars. They stop moving on mouse button pressed. They are cleaned after restart. Is this any problem or planned visual effects?
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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July 27th, 2015 11:00
If they seem to go away after restarting the system, it could be video related. A good test to try in this case would be connecting an external monitor to the system. For example, a TV using an HDMI cable. If you are able to do this, you can determine if the same thing happens on the external display and if it does, the problem could be related to the video card or the drivers.