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January 7th, 2017 20:00

Alienware 15 r2 black screen after waking from sleep.

System:

i7-6700hq

GTX 980m

16gb ddr4 ram

1tb HDD

So ever since I updated the Bios to version 1.3.9 I have been unable to wake my laptop from sleep mode and all that appears is a black screen the only way to fix this is by holding down the power button.

I updated to version 1.3.10 and the problem is still there and I have tried many fixes found online such as turning hibernate off in the command prompt, updating drivers and changing power options but none of them seemed to work.

4 Operator

 • 

4.4K Posts

January 10th, 2017 09:00

Hi,

Uninstall and reinstall the validated video drivers from our website (perform a clean install of the drivers).

Let me know!

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