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January 7th, 2017 20:00
Alienware 15 r2 black screen after waking from sleep.
System:
i7-6700hq
GTX 980m
16gb ddr4 ram
1tb HDD
So ever since I updated the Bios to version 1.3.9 I have been unable to wake my laptop from sleep mode and all that appears is a black screen the only way to fix this is by holding down the power button.
I updated to version 1.3.10 and the problem is still there and I have tried many fixes found online such as turning hibernate off in the command prompt, updating drivers and changing power options but none of them seemed to work.
No Events found!



Eimy_B
4 Operator
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4.4K Posts
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January 10th, 2017 09:00
Hi,
Uninstall and reinstall the validated video drivers from our website (perform a clean install of the drivers).
Let me know!