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3569
January 14th, 2017 17:00
Alienware 15 r3 freezing while gaming
Hi all,
I’ve purchased an Alienware 15 R3 a month ago. At first, it worked perfectly, but then it started freezing during gaming.
Initially, it would only freeze under ‘demanding’ gaming conditions - like a scene with many moving characters in Doom and at top resolution - but it’s now happening on a daily basis with much less demanding games or gaming conditions that didn’t previously display the problem - e.g. a normal scene in Civilizations, or lower resolution in Doom.
Below, I’m attaching a system log just after a crash.
I’ve carried out the system video stress tests: they all pass except for the transformation and lighting test, where I get the error message “cannot run”.
I tried upgrading the graphics drivers, chipsets and BIOS, but to no avail.
The computer specs are:
Alienware 15 r3
NVDIA GeForce GTX 1070
16 GB RAM
i7-6700HQ CPU
4k monitor
Thanks!
LOG:
Version=1
EventType=APPCRASH
EventTime=131288922970048712
ReportType=2
Consent=1
UploadTime=131288925064393157
ReportIdentifier=ae35ca75-da87-11e6-ba6f-18dbf24c23fb
IntegratorReportIdentifier=a7ca75d1-3749-4737-a993-1e13938eca8a
NsAppName=svchost.exe
AppSessionGuid=00000534-0000-0035-6379-932c946ed201
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00000dac68816ae7c09efc24d11c27c3274dfd147dee!svchost.exe
TargetAppVer=1970//01//01:00:00:00!0!svchost.exe
BootId=4294967295
Response.BucketId=58e70831b2ad04940bd31e5c4d0d6694
Response.BucketTable=4
Response.LegacyBucketId=120659870114
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=svchost.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.14393.0
Sig[2].Name=Application Timestamp
Sig[2].Value=57899b1c
Sig[3].Name=Fault Module Name
Sig[3].Value=combase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.14393.576
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=584a7796
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000027e68
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Windows\System32\svchost.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Host Process for Windows Services stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Host Process for Windows Services
AppPath=C:\Windows\System32\svchost.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=AAA2BF01394EC7BC7FDC2DE053016161
MetadataHash=229109906
0 events found
judal7837
2 Intern
•
327 Posts
1
January 15th, 2017 19:00
can you check the temperatures of all cores while gaming please, and i could help you better
Norowas
4 Posts
0
January 17th, 2017 11:00
Thank you for your reply.
I performed several temperature tests of the GPU with AlienAdrenaline (for the CPU I cannot see how to check the temperature). GPU is around 45-50°C when idle, and goes up to 75°C while gaming. During these checks I tried to remove the plastic lapdesk and noticed a significant decrease in temperature of about 5-10°C! Maybe, the laptop was just overheating (GPU going up to 85°C, CPU maybe not happy) because it seems that it is not freezing anymore since I removed the lapdesk.
If it wasn't the case, and I'm just too optimistic, I'll rewrite on this post. For the moment, thank you for making me notice this increase in temperature due to the stupid lapdesk my pc was on top of.
AAA737flyer
2 Intern
•
757 Posts
1
January 17th, 2017 12:00
answers.microsoft.com/.../eb38d25d-6bb2-47cd-80f2-5389c62337be
Norowas
4 Posts
0
January 21st, 2017 16:00
After a few days of testing the pc freezed just once. I performed some tests to the CPU temperature with CPUID HWmonitor (I also crosschecked with SpeedFan) while gaming (after 10 min with DOOM - Ultra, 1080p) and:
CPU
Core #0 Min 44°C Max 100°C
Core #1 Min 44°C Max 90°C
Core #2 Min 44°C Max 99°C
Core #3 Min 44°C Max 87°C
Package Min 46°C Max 100°C
GPU
TMPIN0 Min 45°C Max 78°C
Are these normal temperatures? They look a bit too high IMHO. Do you think the freezing (system not responding, have to hard reset) could be due to overheating? If so, should I take further action?
Thank you for your help!
eternalkp
314 Posts
1
January 21st, 2017 20:00
cheap thermal paste. ask for system exchange.
TheCrazyFerreT
3 Posts
1
February 4th, 2017 09:00
Undervolt your cpu with Intel Extreme Tuning Utility! Google it!
Abyd0s1
7 Posts
1
February 24th, 2017 09:00
Another option to look at is your storage. If you have all of your drives near to max full, that can also degrade performance. This holds especially true for the drive your OS is installed on.
judal7837
2 Intern
•
327 Posts
2
February 27th, 2017 17:00
you are having thermal throttling issues, you can fix it by asking Dell for a repaste, is really need it. then you can buy a high end thermal paste like thermal Grizzly kryonaut and ask the technician ( Force him) to use your thermal paste and not the *** paste Dell use. your temps with the new thermal paste are not going to be more than 70°C. also ask for a new heatsink with the thermal pad fix ( they commit a mistake on the first model, because they used a tick thermal pads above a "choke" that make a ticker area, creating a bad contact between the heatsink and the cpu-gpu. they replaced thew 1mm tick thermal pad for 0,1mm thermal pad )
Norowas
4 Posts
0
February 28th, 2017 05:00
A technician from Dell will come to my place to try to solve the problem - from the e-mail it seems it may be the BIOS settings fro the CPU not properly adjusted. However, I also suspect a low thermal paste quality to be causing my issues, so in case the problem is not going to be solved with the BIOS trick, I'll insist for a CPU repaste/new heatsink. Thank you for your helpful suggestions :-)