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September 28th, 2017 02:00
Alienware 17 cannot install Windows
Alienware 17, M2 drive cannot install windows 8(come from my notebook) with error message. I need reinstall everything on my laptop due to Windows 10 getting very sick and won't let me restore to factory(alienRespawn cannot run in Windows10).
I have disable the secure boot in bios to process Windows installation. Any more setting should change the bios before install Windows? Thank you.
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Alienware - Rodrigo
7 Technologist
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4.4K Posts
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September 28th, 2017 14:00
Hi,
We recommend that you create a Windows 10 recovery image on a USB drive or disk. You can follow the instructions on this video to perform this procedure. After you have created this, you can use it to do a clean installation of Windows 10.
Chik-Chik
5 Posts
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September 28th, 2017 18:00
Hi,
I got same problem no matter use Windows 10 USB drive or Window 8 DVD(come with my notebook) to install windows!
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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October 3rd, 2017 12:00
Hello,
Can you please confirm what is the error message that you are receiving? You could also send us a screenshot of the error message and we will look into it.
Chik-Chik
5 Posts
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October 8th, 2017 19:00
Hi,
Same error message!
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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October 10th, 2017 15:00
Hi,
Thank you, what happens if you choose the "custom" install option? Is the system detecting your M.2 drive?
Chik-Chik
5 Posts
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October 10th, 2017 19:00
Same error message choose Upgrade or Custom. The system detect M.2 drive correctly.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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October 18th, 2017 12:00
Hi,
Send me your Service Tag in a PM so we can look further into this. There may be a problem with the Windows 10 image.
Chik-Chik
5 Posts
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October 18th, 2017 21:00
Hi,
My windows 10 was upgrade from windows 8 and already crash. Now, I just want to do a clean install windows 8 from my DVD disc(without windows 10 product key). Should I rest the Bios setting to factory default and the SATA set to AHCI or RAID? Secure Mode set to on/off for install windows? Thank you.