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February 23rd, 2014 04:00
AlienWare adapter problems
Fairly recently I purchased a AlienWare M17x laptop and it has been running fairly smoothly until recently. Even though I plug in my same adapter I wont charge the laptop but it doesn't lose charge either and when I scroll over the battery symbol it says "plugged in, not charging".
As well as this when I plug in the adapter it says that it is not supported by dell however this is the same adapter that came with the laptop.
Can someone help please?
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ejn63
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87.5K Posts
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February 23rd, 2014 08:00
First thing to try is a new OEM Dell adapter. If that doesn't solve the problem, the mainboard needs repair or replacement.
Alienware-L_Por
842 Posts
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February 25th, 2014 11:00
Before trying that, you can also try a Power drain and a BIOS update. Those 2 things could save some $$$.