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Alienware Alpha (Steam OS) - Flashing yellow lights
I have an alienware steam machine and today the power button started flashing with a yellow light. Can't find any info about the error except some hints that it might be RAM related. Just received this less than a month ago. Hadn't used it in 2 weeks because I had to rearrange the room where I use it. Today I couldn't get a wired ethernet connection so I was shutting it down to check the cabling and got the flashing yellow light. Guess my next step is to call Dell.
Nathanael Rouil
2 Posts
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June 21st, 2016 06:00
This hasn't worked for me. I'm still getting the yellow flashing light.
Is there a fix?
Is there even any information about what the flashing yellow light means? (It flashes 5 times, repeatedly, so telling me what 3 flashes means isn't any use to me). If not, why not?
I'm regretting buying an Alienware now, and should have gone with a self build.
Nathanael Rouil
2 Posts
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June 21st, 2016 06:00
Contact your credit card or debit card people. You may be able to get them to deal with forcing a refund for you.
chouchers
9 Posts
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November 16th, 2016 11:00
I found why it five yellow light it link to 2 super speed USB ports in rear system stop using SS usb and the issue will stop.
USnTHEM
3 Posts
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November 16th, 2016 12:00
Not really an answer, but look to You Tube. That's where I found two videos that had a some what simple repair. It works until there's a power outage. Then we have to unplug from the wall as well as from the PC and leave unplug for a few hours. Then plug back in and the system re-starts operating normally. I'm always waiting for the day on an explanation from Dell or whomever. And YES WE DO REGRET OUR ALIENWARE PURCHASE! How do you take away a gift you gave to someone for Christmas?
USnTHEM
3 Posts
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November 16th, 2016 12:00
@Chouchers. How did you arrive at your conclusion that the issue stems from the rear "super speed" USB ports?
KevinTL
2 Posts
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December 17th, 2016 15:00
I've had my Alpha for about 2 weeks and got my first yellow light of death. After unplugging it for about 90 minutes, I was able to get it to boot. It booted to the BIOS and I ran diagnostics. Nothing wrong, but when I went into BIOS settings, the clock was reset. This points to a BIOS or CMOS issue. After booting into Windows 10, I noticed that my ANT+ USB stick plugged into the USB port on the back of the machine no longer worked. Moved it to a front port, and it worked fine. Have to do more testing but could be related to the rear USB ports. I also found a post on another forum about disabling deep sleep control in the BIOS as a fix. Another post mentioned a forced shutdown as a cause of the problem. Interestingly, my machine died after a forced shutdown during a Windows update. Few things to check out.