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3 Posts
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8809
May 20th, 2014 13:00
Alienware Aurora Black screens after startup
My alienware aurora ALX has encountered a problem that came out of nowhere from only this morning, When i start it up, the boot screen appears with the alien head, with the generic startup beep, then it moves to a screen with a blinking cursor in the top left, then it stays black. Lights on my mouse and keyboard work but not on my computer, I can access my BIOS but i cannot go into safe mode it appears, no matter how fast I tap F8.
I don't over exert my computer and leave it off all night, I was watching youtube videos before this problem happened when I shut it down.
I checked this morning because I needed to print some things, which is when my problem occured, I don't normally turn it on in the mornings.
I have had My computer since last November 2013 with no troubles, so this is quite the surprise, Please help!
Alienware-Naomi
1.8K Posts
0
May 21st, 2014 15:00
Hi!
First, make sure is not a video problem. Test the monitor separately to verify it's working, then try using a different cable and video port.
If you can access the BIOS, try to run an ePSA diagnostic to check for hardware errors. Let me know the results.
thesoftcracker
3 Posts
0
May 22nd, 2014 18:00
My monitor is working, when I start my computer the alienware startup logo pops up before it blackscreens
Also my brother ran a BIOS on my computer and said that all my parts were functioning fine aswell
thesoftcracker
3 Posts
0
May 22nd, 2014 18:00
although the problem has progressed worse so that now when I startup it stays comepletely black
Alienware-Naomi
1.8K Posts
0
May 23rd, 2014 09:00
The symptoms indicate a No Boot problem. If the ePSA diagnostic passed with no errors, then the problem could be caused by the OS.
Try re-installing Windows as explained on this video. Once you've installed the OS, make sure to install the drivers in the correct order as explained here.